Resource Coordinator – Technology Solutions

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🔥 5 minutes ago

🚗 Michigan – Remote

🚗 Michigan – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Rehmann

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1941

🤝 B2B

💸 Finance

B2B • Finance

Rehmann is a professional advisory firm that partners with businesses and private clients to provide audit and assurance, tax, consulting, finance and accounting, technology services, and wealth management. The firm serves a range of industries—including construction, dealerships, financial services, healthcare, manufacturing, private equity, and the public sector—helping clients with compliance, reporting, tax planning, process improvement, and technology-enabled solutions. Rehmann positions itself as a people-first organization focused on delivering forward-thinking, industry-specific financial and advisory services.

📋 Description

• Responsible for serving as the first point of contact for all clients interacting with our engineering teams through incoming service requests • Priority-based ticketing and triage of new client support requests submitted through email, phone, or client portal • Ensure that incoming tickets contain the information needed to properly assign to an engineer • Verify that issue resolution is documented and communicated with the client • Coordinate appropriate engineering resources to work client issues and ensure proper service delivery and adherence to service level agreements (SLAs) • Engage with and schedule appropriate resources (including third-party companies) to work client tickets and projects • Creatively address, document, and manage deviations from the initial ticket or project plan and coordinate changes with the client • Take necessary steps to remedy any less-than excellent service problems or outcome when involved in a ticket or project • Time entry and accurate tracking of work on client tickets is critical to our success • Demonstrate a high level of organization, efficiently handling a variety of tasks and responsibilities while maintaining a high standard of quality • Exhibit the ability to adapt quickly to new topics, technology, and processes to address emerging needs and opportunities for our clients • Establish and maintain positive working relationships with stakeholders in other internal departments including Sales, Operations, Managed Services, Risk Management, and others • Demonstrate excellent communication skills, effectively conveying technical concepts to individuals with varying levels of computer expertise

🎯 Requirements

• High school diploma or equivalent required; Associate degree or higher preferred • 3+ years of resource coordination, scheduling, dispatch, and/or logistics experience • Experience working in an IT-related environment desired • Experience working in a priority-based dispatch model preferred • Proven ability to coordinate multiple tasks and people simultaneously, ensuring good communication and client satisfaction • Empathy and the ability to connect with clients and provide appropriate answers during various stages of the service delivery process • Excellent communication skills, both written and verbal • Ability to speak and write about technical issues for both technical and non-technical audiences • Ability to build relationships and ask questions that elicit positive responses • The ability to engage with people and have meaningful discussions • Demonstrated ability to set and meet goals, assess resource needs, develop schedules, and monitor and communicate status and next steps • Experience with Rehmann Technology Solutions mainline productivity applications desired (Project management software/concepts, Microsoft Office, ConnectWise, etc.) • Some familiarity with IT infrastructure, networks, and systems engineering concepts is a plus • Ability to work independently and as part of a team, with a strong sense of accountability and ownership • Flexibility and adaptability to changing priorities and requirements, with the ability to think on your feet and make sound decisions under pressure • Strong problem-solving skills, with the ability to analyze complex situations and develop creative solutions • Advanced time management skills with a proven ability to meet deadlines • Ability to work well under pressure

🏖️ Benefits

• Benefits focused on physical and mental health • Paid time off for volunteering and diversity-related activities • Flexible work arrangements • Exceptional support, encouragement, and guidance from colleagues and leadership • Programs and benefits that encourage growth and development