IT Systems Administrator

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Reliato Ltd

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

🤝 B2B

📱 Media

B2B • Media

Reliato Ltd is a small boutique B2B services firm based in Malta that provides outsourced back-office support for sales and marketing activities and initiatives. The company offers tailored campaign creation and management (outbound marketing, media buying/PPC, SEO, affiliate management), data-driven services (market analysis, propensity modelling, user segmentation, campaign automation and reporting), and in-house design, editorial, UX and development. It also provides ancillary operational support such as finance and bookkeeping to support client projects. Reliato positions itself as agile and adaptable, serving other businesses with marketing and back-office functions.

📋 Description

• Act as the primary point of contact for IT support requests, taking ownership of tickets from logging through to resolution. • Assist employees across all departments with IT queries, providing clear, friendly, and timely support. • Install, configure, and troubleshoot workstations, laptops, peripherals, and mobile devices. • Perform user onboarding and offboarding (account provisioning, hardware setup, access, and deprovisioning) in line with company policy. • Maintain, repair, and upgrade end-user hardware, operating systems, and standard server products. • Support the maintenance of network and computer systems, diagnosing and resolving faults and identifying potential issues before they escalate. • Apply a working knowledge of TCP/IP network infrastructures to connectivity and performance troubleshooting. • Assist with internal and external applications and hardware upgrades. • Create, maintain, and keep up to date clear IT procedures, knowledge-base articles, and technical documentation. • Contribute to improving support processes and the end-user experience. • Liaise with third-party contractors and suppliers for system support and routine maintenance.

🎯 Requirements

• EQF Level 4 or the equivalent • Ideally 2 year experience with desktop, system, applications and network support • LAN / WAN support fundamentals • Microsoft technologies: Windows 11, Microsoft 365 administration and end-user support • Exposure to Windows Server, Active Directory, Microsoft Entra ID (Azure AD), Microsoft Intune, and Google Workspace • Ticketing / ITSM tool experience: (e.g., Jira Service Management, or similar) • Endpoint / MDM basics: Windows Autopilot and Intune enrolment at a user-support level • Basic identity & access management: password resets, MFA, conditional access basics, account lifecycle in Entra ID • Remote support tooling: NinjaOne, TeamViewer, etc. • Excellent troubleshooting, fault-finding, and problem-solving skills • Strong communication and alignment skills in a multi-language, multi-site work environment • Ability to work with diverse stakeholders and partners, locally and remotely • Ability to work flexible hours and on own initiative, including occasional after-hours support as the business requires

🏖️ Benefits

• Comprehensive Health Insurance — so you’re fully looked after. • Hybrid Working Model — flexibility to work from home and in the office. • Work From Anywhere — enjoy the freedom to work overseas for part of the year. • Gym Allowance — because your wellbeing matters. • Fresh Fruit Mondays — start the week healthy and energised. • Regular Team Events — fun socials, celebrations, and unforgettable moments. • Work Anniversary Cake — because milestones deserve to be celebrated.