Director of Customer Success

🔥 17 hours ago

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Relo Metrics

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚽ Sports

🎮 Gaming

📱 Media

Sports • Gaming • Media

Relo Metrics is an innovative platform that specializes in sports sponsorship valuation and measurement through proprietary computer vision technology. The platform provides comprehensive analytics and data-driven insights to brands, rights holders, and agencies, helping them optimize their sponsorship strategies and improve ROI. With a commitment to redefining sponsorship marketing, Relo Metrics offers services that encompass measurement across multiple channels, including digital platforms, broadcast, and social media, facilitating informed decision-making about sponsorship outcomes.

📋 Description

• Responsible for leading the Sports Customer Success organization • Directly managing a portfolio of strategic enterprise accounts • Executing of customer retention, expansion, and engagement strategies • Partnering cross-functionally to maximize customer outcomes • Maintaining direct ownership of a portfolio of strategic enterprise accounts • Building trusted advisor relationships with senior client stakeholders • Leading account planning and executive business reviews for key customers • Proactively identifying expansion opportunities and executing account growth strategies • Managing and mentoring team performance • Acting as a senior escalation point and voice for key accounts

🎯 Requirements

• Bachelor's degree in Business Administration, Marketing, or Sports Management • ~7–10 years of experience in Customer Success or Account Management within SaaS or data analytics • ~2–4 years of experience directing and managing a multi-functional or sizable team • Demonstrated success owning and managing a recurring revenue portfolio • Experience managing enterprise and strategic customer relationships with executive-level stakeholders • Proven ability to drive Net Revenue Retention (NRR) • Experience leading customer-facing teams while owning high-value accounts • Strong commercial acumen with experience forecasting renewals

🏖️ Benefits

• Competitive base pay • Total rewards package