Customer Success Consultant

Job not on LinkedIn

7 hours ago

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

🏈 Ohio – Remote

Although this job is listed in Ohio, this company may be open to hiring remote in other states.

+2 more states

🌽 Illinois – Remote 🏈 Ohio – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $60.9k - $101.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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RELX

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Enterprise • Science • Legal

RELX is a global provider of information-based analytics and decision tools for professional and business customers. The company focuses on enabling its clients to make better decisions, improve results, and enhance productivity by leveraging advanced technology and data. RELX serves various sectors, including Risk, Scientific, Technical & Medical, Legal, and Exhibitions, by offering specialized information and analytical tools that facilitate critical decision-making. The company is committed to corporate responsibility and delivering societal benefit through its products by contributing to scientific advancement, legal justice, and effective market transactions.

10,000+ employees

🏢 Enterprise

🔬 Science

📋 Description

• Customizing and implementing appropriate applications and solutions for external clients • Analyzing client needs and participating in the design of business process requirements • Translating business requirements into off-the-shelf and customization specifications • Testing, documenting, and training client personnel on functional and business applications software • Guiding others in resolving complex issues in specialized area based on existing solutions and procedures

🎯 Requirements

• Be able to anticipate potential objections and influences others to adopt a different point of view • Be able to interpret internal/external business challenges and recommend best practices to improve products, processes, or services • Be able to work on your own with guidance in only the most complex situations • Have the ability to train and mentor junior staff • Be an expert of own discipline for clients • Be able to solve complex problems; takes a broad perspective to identify innovative solutions

🏖️ Benefits

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits • Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan • Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs • Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity • Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits • Health Savings, Health Care, Dependent Care and Commuter Spending Accounts • In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice