Product Specialist

🔥 0 minutes ago

🇨🇳 China – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🪄 Product Specialist

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

RELX

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

RELX is a global provider of information-based analytics and decision tools for professional and business customers. The company focuses on enabling its clients to make better decisions, improve results, and enhance productivity by leveraging advanced technology and data. RELX serves various sectors, including Risk, Scientific, Technical & Medical, Legal, and Exhibitions, by offering specialized information and analytical tools that facilitate critical decision-making. The company is committed to corporate responsibility and delivering societal benefit through its products by contributing to scientific advancement, legal justice, and effective market transactions.

📋 Description

• Provide fast and accurate responses to clients to solve challenges they may encounter • Provide enterprise-level support to customer Pure administrators and system owners • Produce webinars and internal and external documentation • Support customers primarily in writing, with relatively few phone calls and video meetings • Participate in and drive ad-hoc projects involving client services tooling, quality control, and other areas related to support • Build knowledge continuously and understand client needs • Join and contribute to an entrepreneurial global team

🎯 Requirements

• Native Chinese/Mandarin speaker • Very strong command of English, both verbally and in writing • Resident in China • Experience as an IT Supporter or other IT profile is an advantage • Alternatively, experience in information/content management and flows, e.g. as a librarian, technical writer, data processor or other • Open to candidates with little or low relevant experience, including recent graduates • Experience in analyzing customer requests to determine underlying needs, gather the right answers, and provide them professionally • Experience developing partnerships with key stakeholders • Experience working in a multi-cultural environment • Experience in problem solving with structured and analytical thinking • Curiosity and ability to learn quickly • Strong work ethic and self-motivation

🏖️ Benefits

• Medical and Life Insurance • Long‑Service Award • Marriage and New Baby Gifts • Festivals and Birthday Gifts • Annual Medical Check‑up • Flexible Benefits via CIIC Platform • Paid Time Off, including annual leave, family care leave, and public holidays • Wellbeing initiatives • Shared parental leave • Study assistance • Sabbaticals • Flexible work arrangement: office-based in Shanghai, Beijing, or Shenzhen, or home-based