Product Specialist

🔥 17 minutes ago

🇨🇳 China – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🪄 Product Specialist

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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RELX

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

RELX is a global provider of information-based analytics and decision tools for professional and business customers. The company focuses on enabling its clients to make better decisions, improve results, and enhance productivity by leveraging advanced technology and data. RELX serves various sectors, including Risk, Scientific, Technical & Medical, Legal, and Exhibitions, by offering specialized information and analytical tools that facilitate critical decision-making. The company is committed to corporate responsibility and delivering societal benefit through its products by contributing to scientific advancement, legal justice, and effective market transactions.

📋 Description

• Provide fast and accurate responses to clients to solve challenges • Provide enterprise-level support to customer Pure administrators and system owners • Produce webinars and internal and external documentation • Provide complex written support to customers, with relatively few phone calls and video meetings • Participate in and drive ad-hoc projects involving client services tooling, quality control and other support-related areas • Build knowledge continuously and understand client needs • Work within a global, multicultural team

🎯 Requirements

• Native Chinese/Mandarin speaker • Very strong command of English, both verbally and in writing • Experience as an IT Supporter or other IT profile is an advantage • Experience in information/content management and flows, e.g. as a librarian, technical writer, data processor or other • Experience in analyzing customer requests to determine underlying needs, gather answers and provide them professionally • Experience developing partnerships with key stakeholders • Experience in problem solving with structured thinking and analytical skills • Strong work ethic and self-motivated • Curious and a fast learner • Resident in China • Open to candidates with little or low relevant experience, including recent graduates

🏖️ Benefits

• Healthy work/life balance initiatives • Wellbeing initiatives • Shared parental leave • Study assistance • Sabbaticals • Medical and Life Insurance • Long‑Service Award • Marriage and New Baby Gifts • Festivals and Birthday Gifts • Annual Medical Check‑up • Flexible Benefits via CIIC Platform • Paid Time Off, including annual leave, family care leave, and public holidays