Support Specialist

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Remofirst

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HR Tech • Compliance • SaaS

Remofirst is a full-service Employer of Record (EOR) company that facilitates global employment solutions for businesses. It allows companies to employ talent in over 180 countries without establishing multiple international entities. Remofirst provides a range of services including global payroll management, onboarding, and managing international employees and contractors, ensuring compliance with local legal requirements. The company also offers international health insurance, assistance with visas and work permits, and comprehensive workforce management solutions, all aimed at simplifying the process of hiring and managing global talent. Remofirst is a versatile platform tailored to meet the needs of startups and large enterprises for smooth global expansion and efficient HR management.

11 - 50 employees

👥 HR Tech

📋 Compliance

☁️ SaaS

📋 Description

• Handle incoming inquiries through Zendesk, ensuring accurate and timely responses. • Resolve issues related to global employment, compliance, payroll, and employee support. • Escalate complex issues to the appropriate tiers or departments when needed. • Collaborate with internal teams and external stakeholders, including Finance, Business Operations, Local Teams, and Customer Success Managers (CSMs), to resolve queries. • Maintain clear documentation of issues and resolutions to ensure seamless handoffs. • Provide feedback on workflows and support processes to enhance efficiency and service quality. • Contribute to the development and refinement of best practices for support operations. • Stay up-to-date on global employment laws and company policies to provide accurate guidance. • Share insights and knowledge with teammates to foster continuous improvement.

🎯 Requirements

• 2–3+ years of experience in customer support, operations, or a related role. • Proficiency in support platforms like Zendesk (or equivalent tools), including workflow management and automations. • Experience in EOR (Employer of Record), global HR, or payroll-related support. • Exceptional written and verbal communication skills in English, with the ability to adapt communication styles for diverse audiences. • Strong organizational and time-management skills to handle a high volume of inquiries across global time zones. • Proactive by nature – you anticipate challenges, take the initiative, and consistently seek improvements. • Proven ability to collaborate effectively in a remote-first, globally distributed environment. • Strong preference with strong experience in Employee Payroll and Billing Support environments.

🏖️ Benefits

• Health insurance • Competitive compensation • Top-of-the-range work equipment • 100% remote work • PTO regulated by local statutory