Employee Support Specialist – HR, Payroll, Global Employment

🔥 39 minutes ago

🇪🇺 Europe – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Remote People

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

💼 Consulting

📦 Logistics

🏥 Healthcare

💰 $1.3M Seed Round - RemotePeople on 2024-02

Consulting • Logistics • Healthcare

Remote People is a global HR and workforce platform that helps companies recruit, employ, and incorporate talent in 150+ countries. The company offers Employer of Record (EOR) and Contractor of Record services, global payroll, benefits, immigration and visa support, local compliance and entity setup, in-house recruitment, and a centralized SaaS dashboard for managing hires and workforce operations. Remote People combines legal, payroll, and HR expertise with technology to simplify international hiring and workforce management.

📋 Description

• Provide end-to-end support to employees and clients across EMEA • Manage employment-related cases throughout the employee lifecycle, including payroll, benefits, leave, contracts, amendments, onboarding, offboarding, and country-specific employment processes • Investigate issues and identify appropriate resolution paths • Own employee and client support cases from initial query through resolution • Review case history, internal systems, documentation, and country-specific guidance to identify root causes • Partner with Payroll, Legal, Finance, Benefits, Customer Success, and local providers • Maintain stakeholder communication, provide updates, set expectations, and escalate appropriately • Manage a high-volume case queue, prioritise urgent matters, and meet agreed SLAs • Document case outcomes and identify recurring issues, knowledge gaps, and process improvements • Contribute to knowledge-base articles, SOPs, and scalable support processes

🎯 Requirements

• At least 3 years of experience in Employee Support, HR Operations, Payroll Support, Global Employment, EOR/PEO, HRTech, or multinational HR Shared Services • Hands-on experience supporting employees or clients across multiple EMEA countries • Demonstrated experience managing cases involving payroll, benefits, leave, employment contracts, amendments, onboarding, offboarding, or employment compliance • Ability to independently investigate issues, identify stakeholders, and drive cases through resolution • Experience working in a ticketing or case-management environment • Familiarity with SLAs, quality metrics, CSAT, and/or case volumes • Excellent written and verbal English communication skills • Strong judgement, attention to detail, and ability to prioritise competing requests • Experience with Zendesk, ServiceNow, Jira, Salesforce, Workday, BambooHR, or similar platforms is preferred

🏖️ Benefits

• A competitive salary • An asynchronous working environment • A "Remote-First" company environment (or Hybrid) - based on the nature of the job • The ability to work from abroad for a short period of time • Growth opportunities within the company • Necessary hardware provided to all new joiners