HR Operations, Global Employment Support Specialist – EMEA

🔥 8 minutes ago

🇪🇺 Europe – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Remote People

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

💼 Consulting

📦 Logistics

🏥 Healthcare

💰 $1.3M Seed Round - RemotePeople on 2024-02

Consulting • Logistics • Healthcare

Remote People is a global HR and workforce platform that helps companies recruit, employ, and incorporate talent in 150+ countries. The company offers Employer of Record (EOR) and Contractor of Record services, global payroll, benefits, immigration and visa support, local compliance and entity setup, in-house recruitment, and a centralized SaaS dashboard for managing hires and workforce operations. Remote People combines legal, payroll, and HR expertise with technology to simplify international hiring and workforce management.

📋 Description

• Provide client-facing HR Operations and Global Employment support throughout the employment lifecycle • Manage and resolve complex client and employee cases through the ticketing platform • Support queries related to contracts, amendments, payroll, payslips, taxes, leave, benefits, compliance, and offboarding • Investigate issues, identify root causes, and provide accurate resolutions • Partner with Payroll, Finance, Legal, Onboarding, Offboarding, and other internal teams • Communicate progress, timelines, and outcomes clearly with clients and employees • Escalate complex or high-risk cases with complete context and ownership • Apply country-specific employment requirements across EMEA and maintain accurate case documentation • Contribute to knowledge-base content, self-service resources, and process improvements • Manage multiple cases while meeting SLAs and maintaining a high-quality customer experience • Use client feedback and support trends to improve processes and service delivery

🎯 Requirements

• 3+ years of experience in HR Operations, Employee Lifecycle, EOR, PEO, HRTech, or global employment support • Experience supporting employees or clients through a ticketing system such as Zendesk, Freshdesk, Intercom, Salesforce, or ServiceNow • Practical knowledge of employment lifecycle processes, including contracts, payroll support, leave, benefits, compliance, and offboarding • Experience supporting multiple EMEA countries and navigating country-specific employment requirements • Strong written and verbal English communication skills • Ability to investigate complex cases, coordinate cross-functional stakeholders, and maintain ownership through resolution • Ability to manage a high-volume queue, prioritize urgent cases, and work against SLAs • Highly organized and detail-oriented; comfortable working independently in a remote, fast-paced environment • Experience creating documentation, knowledge-base articles, or process improvements is a plus

🏖️ Benefits

• A competitive salary • An asynchronous working environment • A "Remote-First" company environment (or Hybrid) - based on the nature of the job • The ability to work from abroad for a short period of time • Growth opportunities within the company • Necessary hardware provided to all new joiners