Remote
HR Tech • SaaS • Enterprise
Remote is a global HR platform that simplifies the process of hiring, onboarding, managing, and paying employees and contractors worldwide. It offers comprehensive solutions for recruitment, payroll management, contractor management, and compliance. The platform supports businesses in handling HR tasks seamlessly and efficiently, ensuring fast and compliant payouts, providing employer of record services, and facilitating employee benefits and equity offerings. Additionally, Remote integrates with various HR systems, allowing for a flexible, scalable, and reliable solution for businesses looking to expand globally.
Associate, Payroll Client Services – APAC
November 20
🇹🇼 Taiwan – Remote
💵 $19.3k - $43.3k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
📁 Client Services
🚫👨🎓 No degree required
Remote
HR Tech • SaaS • Enterprise
Remote is a global HR platform that simplifies the process of hiring, onboarding, managing, and paying employees and contractors worldwide. It offers comprehensive solutions for recruitment, payroll management, contractor management, and compliance. The platform supports businesses in handling HR tasks seamlessly and efficiently, ensuring fast and compliant payouts, providing employer of record services, and facilitating employee benefits and equity offerings. Additionally, Remote integrates with various HR systems, allowing for a flexible, scalable, and reliable solution for businesses looking to expand globally.
📋 Description
• Triage incoming support tickets, ensuring accurate routing, prioritization, and timely acknowledgment in alignment with service level agreements (SLAs). • Handle payroll inquiries, providing clear, accurate, and prompt support on a range of topics including payslips, deductions, and tax documentation. • Manage live messaging channels to support employees in real time, escalating issues when necessary. • Maintain detailed and organized ticket documentation, ensuring all interactions and resolutions are logged accurately. • Collaborate with Payroll Specialists and Operations teams to ensure smooth handover and resolution of complex issues. • Identify recurring issues or trends and flag them for review to support continuous improvement in payroll processes and support workflows. • Assist in maintaining internal knowledge base articles and FAQs to promote self-service and reduce repeat inquiries.
🎯 Requirements
• General knowledge of payroll practices and processes, with an understanding of country-specific regulations and terminology. • Experience in handling high volume payroll queries, especially in relation to payroll tools, systems, or platforms. • A strong focus on customer service excellence, with the ability to provide empathetic, accurate, and timely responses to internal stakeholders. • Solid investigative skills to identify root causes of payroll-related issues and ensure accurate resolution or escalation. • Clear and professional communication skills, both written and verbal, with the ability to explain complex information in a simple, user-friendly way. • A proactive and collaborative mindset, comfortable working in a fast-paced, cross-functional environment. • Writes and speaks fluent English. • It's not required to have experience working remotely, but considered a plus.
🏖️ Benefits
• work from anywhere • flexible paid time off • flexible working hours (we are async) • 16 weeks paid parental leave • mental health support services • stock options • learning budget • home office budget & IT equipment • budget for local in-person social events or co-working spaces
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