Coordinator, Payroll Client Services

🔥 0 minutes ago

⛩ Asia – Remote

💵 $19.6k - $49.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Remote

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Remote is a global HR platform that simplifies the process of hiring, onboarding, managing, and paying employees and contractors worldwide. It offers comprehensive solutions for recruitment, payroll management, contractor management, and compliance. The platform supports businesses in handling HR tasks seamlessly and efficiently, ensuring fast and compliant payouts, providing employer of record services, and facilitating employee benefits and equity offerings. Additionally, Remote integrates with various HR systems, allowing for a flexible, scalable, and reliable solution for businesses looking to expand globally.

📋 Description

• Resolve customer inquiries related to payroll processing, discrepancies, and platform usage • Respond via email, chat, phone, and other channels within service level agreements (SLAs) • Handle inquiries according to defined workflows, expectations, and the Remote Customer Code • Gather information and diagnose payroll issues using available tools, documentation, and customer information • Escalate complex cases to senior team members • Document issue details, resolution steps, support tickets, and case outcomes • Provide customers with timely updates on issue status and resolution timelines • Explain payroll processes and platform functionality in understandable terms • Maintain professional and clear written and verbal customer communication • Follow internal workflows, support documentation, and operational guidelines • Identify recurring issues and documentation or process gaps to improve team efficiency • Build foundational payroll knowledge and learn regional payroll rules and compliance considerations • Seek guidance from senior team members on unfamiliar issues • Report to the Manager, Payroll Client Services; no direct reports

🎯 Requirements

• Strong attention to detail • Clear communication with customers • Ability to follow structured operational processes • Ability to resolve customer payroll inquiries and platform usage issues • Ability to use documentation, tools, and customer information to diagnose payroll issues • Ability to follow defined workflows and escalation paths • Ability to document support tickets and case outcomes accurately • Ability to adhere to service level agreements (SLAs) and operational guidelines • Foundational payroll knowledge and willingness to learn payroll rules and compliance considerations in supported regions • Automation and AI capabilities are required for every role • CV and application must be submitted in English • Prior employment verification check

🏖️ Benefits

• work from anywhere • flexible paid time off • flexible working hours (we are async) • 16 weeks paid parental leave • budget towards co-working spaces, learning and wellness (including gym memberships) • mental health support services • stock options • home office budget & IT equipment • life-work balance prioritized • employee resource groups (Women, Disability, Queer, Minorities in Tech) • workplace accommodations available upon request