Deal Desk Associate

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Remote

WebsiteLinkedInAll Job Openings

501 - 1000 employees

👥 HR Tech

☁️ SaaS

🏢 Enterprise

HR Tech • SaaS • Enterprise

Remote is a global HR platform that simplifies the process of hiring, onboarding, managing, and paying employees and contractors worldwide. It offers comprehensive solutions for recruitment, payroll management, contractor management, and compliance. The platform supports businesses in handling HR tasks seamlessly and efficiently, ensuring fast and compliant payouts, providing employer of record services, and facilitating employee benefits and equity offerings. Additionally, Remote integrates with various HR systems, allowing for a flexible, scalable, and reliable solution for businesses looking to expand globally.

📋 Description

• Manage Closed Won processing and order management, ensuring accuracy and timely execution in line with established processes • Build standard quotes in CPQ and process Order Forms, ensuring accuracy, completeness, and compliance with pricing policies and approval requirements prior to deal closure • Own and resolve Deal Desk cases focused on technical and process-related questions, including CPQ, quoting, and account maintenance inquiries • Maintain accurate Salesforce account and order records throughout the deal lifecycle • Monitor the Deal Desk queue and respond to Sales team requests within defined SLAs • Coordinate with Senior Deal Desk team members on complex or escalated cases, flagging issues that require higher-level input • Contribute to the continuous improvement of Deal Desk SOPs, internal documentation, and knowledge resources • Support month-end and quarter-end close activities, ensuring all deals are processed accurately and on time

🎯 Requirements

• Experience in Deal Desk, Sales Operations, Revenue Operations, Order Management, or a related operational role • Hands-on experience with Salesforce required; experience with CPQ tools strongly preferred • Basic understanding of Quote-to-Cash processes and order management principles • A genuine interest in the commercial side — you don't need to know it all yet (this is an entry-level role), but you're curious about the why behind a deal (revenue, margin, deadline, risk), not just the mechanics, and you're motivated to grow in that direction over time. • A collaborative, people-first style — comfortable building trust with Sales and stepping in to help on deal reviews when needed, and willing to question a process and propose better ways of working • Highly organized and detail-oriented, with the ability to manage a high volume of tasks accurately during peak periods • Ability to multitask and prioritize effectively during high-volume periods including End of Month, Quarter, and Year End • Self-starter with the ability to follow structured workflows while proactively flagging issues and improvement opportunities • Demonstrates strong automation and AI capabilities • Writes and speaks fluent English • It's not required to have experience working remotely, but considered a plus.

🏖️ Benefits

• work from anywhere • flexible paid time off • flexible working hours (we are async) • 16 weeks paid parental leave • mental health support services • stock options • learning budget • home office budget & IT equipment • budget for local in-person social events or co-working spaces