Remote Choice
1 - 10 employees
Founded 2022
🎯 Recruiter
🤝 B2B
Recruitment • B2B
Remote Choice is a UK-founded recruitment and staffing firm that helps UK businesses hire skilled, remote professionals from South Africa. The company sources, screens, shortlists and manages hiring logistics — including interviews, assessments, payroll and local IT infrastructure — to deliver cost-effective remote staffing solutions without up-front fees. Remote Choice emphasizes a large South African talent pool, dual-location support (UK and South Africa), and savings of up to 50% compared with traditional UK recruitment.
2nd Line Infrastructure Support Engineer
🔥 0 minutes ago
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Remote Choice
1 - 10 employees
Founded 2022
🎯 Recruiter
🤝 B2B
Recruitment • B2B
Remote Choice is a UK-founded recruitment and staffing firm that helps UK businesses hire skilled, remote professionals from South Africa. The company sources, screens, shortlists and manages hiring logistics — including interviews, assessments, payroll and local IT infrastructure — to deliver cost-effective remote staffing solutions without up-front fees. Remote Choice emphasizes a large South African talent pool, dual-location support (UK and South Africa), and savings of up to 50% compared with traditional UK recruitment.
📋 Description
• Provide Level 2 support for infrastructure-related incidents and service requests. • Diagnose and resolve issues across Windows Server environments, Active Directory, Group Policy and Microsoft 365. • Monitor and maintain core infrastructure services, including backups, patch management, and endpoint security solutions. • Investigate networking issues involving DNS, DHCP, and TCP/IP. • Escalate complex technical issues to senior engineers or third-party vendors when required. • Maintain accurate technical documentation, procedures, and knowledge base articles. • Support hardware deployments, upgrades, and routine infrastructure maintenance. • Collaborate with Service Desk and wider IT teams to ensure timely resolution of tickets and incidents. • Assist with ongoing infrastructure improvement projects and technology upgrades.
🎯 Requirements
• Minimum of 3 years of experience within a Level 2 Support, Infrastructure Support, or similar technical role. • Strong knowledge of: • ○ Windows Server • ○ Active Directory • ○ Group Policy • ○ Microsoft 365 • Good understanding of networking fundamentals, including DNS, DHCP, and TCP/IP. • Experience supporting physical and virtual infrastructure environments. • Strong troubleshooting and problem-solving abilities. • Excellent communication and stakeholder management skills. • Full UK Driving Licence.
🏖️ Benefits
• Competitive salary based on experience • Opportunity to work with modern infrastructure technologies • Exposure to a broad range of infrastructure and networking projects • Ongoing professional development and certification support • Collaborative and supportive technical environment • Long-term career progression opportunities within a growing organisation
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