Remote Recruitment
Recruitment • HR Tech • B2B
Remote Recruitment is a recruitment company specializing in helping businesses hire skilled professionals remotely, with a focus on talent from South Africa. They offer cost-effective recruitment services that cover a wide range of job titles, from entry-level to C-suite positions. Remote Recruitment provides companies with the opportunity to save significantly on hiring costs, offering free replacements for up to 12 months. They handle all payroll, HR, and legal matters associated with hired talent, ensuring a seamless recruitment process. Their services are designed to bridge skill gaps and optimize hiring budgets for business growth.
Junior Helpdesk Technician
Job not on LinkedIn
October 28
Remote Recruitment
Recruitment • HR Tech • B2B
Remote Recruitment is a recruitment company specializing in helping businesses hire skilled professionals remotely, with a focus on talent from South Africa. They offer cost-effective recruitment services that cover a wide range of job titles, from entry-level to C-suite positions. Remote Recruitment provides companies with the opportunity to save significantly on hiring costs, offering free replacements for up to 12 months. They handle all payroll, HR, and legal matters associated with hired talent, ensuring a seamless recruitment process. Their services are designed to bridge skill gaps and optimize hiring budgets for business growth.
📋 Description
• Serve as the initial point of contact via phone, email, or ticketing system • Provide friendly, responsive, and effective remote support • Escalate complex issues to senior technicians as needed • Manage and resolve tickets using the company's helpdesk platform • Regularly update and maintain clear ticket notes • Ensure client documentation is kept accurate and up-to-date • Break down multi-issue tickets into separate, manageable tasks • Review RMM (Remote Monitoring and Management) dashboards • Apply scheduled and automated remediation actions • Follow schedules and SOPs as directed by the Technical Support Manager • Submit timesheets and expenses as per SOPs • Communicate ticket status and service changes clearly to clients • Proactively identify risks and suggest improvements • Support project delivery when needed by the Projects Team
🎯 Requirements
• Strong communication skills with a focus on active listening • Basic understanding of operating systems, business apps, and network systems • Comfortable working under pressure with a calm, client-focused approach • Fast, accurate typing while on the phone • Excellent attention to detail and reliability • Access to a reliable laptop and stable internet connection • Experience with ticketing systems and remote support tools • Familiarity with Microsoft 365 and RMM platforms • Previous experience in an MSP (Managed Service Provider) environment • IT certifications such as Microsoft MCP, MCSA, or ITIL • Client experience training such as Helpdesk Habits
🏖️ Benefits
• Your birthday off – because we value your time! • A relaxed and supportive team environment • Work-from-home flexibility • Ongoing training to support your career growth
Apply Now