Call Center Representative – Appointment Setting

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Remote Talent LATAM

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2017

🎯 Recruiter

🤝 B2B

📣 Marketing

Recruitment • B2B • Marketing

Remote Talent LATAM is a headhunting agency that specializes in connecting businesses with talented marketing professionals from Latin America. They focus on efficiently finding and recruiting qualified remote employees, allowing companies to save costs and hire quickly. By offering a risk-free payment model where clients only pay if they make a hire, Remote Talent LATAM simplifies the recruiting process and enhances business growth for their clients through skilled remote workforce solutions.

📋 Description

• Answer inbound and outbound calls professionally and courteously. • Qualify leads and schedule appointments for the sales team. • Follow up with web leads, missed calls, and previous inquiries. • Confirm appointments to reduce cancellations and no-shows. • Maintain accurate customer records in the CRM. • Coordinate scheduling with the sales team. • Conduct outbound outreach to past customers for referrals and reviews. • Meet daily and weekly call, booking, and response time goals.

🎯 Requirements

• 2+ years of experience in customer service, appointment setting, or call center roles. • Excellent verbal communication and interpersonal skills. • Comfortable handling high-volume inbound and outbound calls. • Experience using CRM or appointment scheduling software. • Strong organizational skills and attention to detail. • Self-motivated and able to work independently in a remote environment. • Comfortable working in a KPI-driven, fast-paced setting. • Experience in home services, construction, or remodeling (preferred). • Familiarity with Google Workspace or Microsoft Office (preferred). • Experience working with performance-based goals or bonuses (preferred).

🏖️ Benefits

• 🕘 Working hours: 12:00 PM – 8:00 PM. EST • Independent Contractor.