Operations & Client Success Manager

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Remote Talent LATAM

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2017

🎯 Recruiter

🤝 B2B

Recruitment • B2B • Marketing

Remote Talent LATAM is a headhunting agency that specializes in connecting businesses with talented marketing professionals from Latin America. They focus on efficiently finding and recruiting qualified remote employees, allowing companies to save costs and hire quickly. By offering a risk-free payment model where clients only pay if they make a hire, Remote Talent LATAM simplifies the recruiting process and enhances business growth for their clients through skilled remote workforce solutions.

📋 Description

• Own the client relationship from onboarding through renewal, serving as the primary point of contact and liaison between clients and the founder. • Drive client success by monitoring campaign and content performance, identifying issues early, and coordinating internal teams to deliver solutions. • Deliver proactive reporting and updates so clients always have visibility into performance and progress. • Build trusted client relationships, manage expectations, navigate difficult conversations, identify upsell opportunities, and support long-term retention. • Build, document, and continuously improve Standard Operating Procedures (SOPs) across all service lines. • Identify operational inefficiencies and implement scalable systems and automations using tools such as GoHighLevel and Slack. • Own onboarding workflows, project management processes, internal documentation, and team accountability. • Create the operational infrastructure needed to support the agency's continued growth. • Manage and coordinate the current team, including the GoHighLevel Specialist, Executive Assistant, Social Media Manager, and Video Editor. • As the agency grows, oversee additional team members including Media Buyers, Creative Strategists, and Scriptwriters. • Set clear expectations, facilitate regular check-ins, monitor performance, and ensure deadlines and quality standards are consistently met.

🎯 Requirements

• 3+ years of experience in Client Success, Account Management, Agency Operations, Project Management, or a similar client-facing leadership role (marketing agency experience strongly preferred). • Exceptional written and verbal English communication skills with confidence leading client meetings and difficult conversations. • Strong relationship management and commercial instincts, with the ability to retain accounts, build trust, and identify growth opportunities. • Proven experience creating SOPs, building operational systems, and improving internal processes. • Strong organizational and project management skills with the ability to manage multiple clients and priorities simultaneously. • Experience managing small remote teams while driving accountability and performance. • Hands-on experience with GoHighLevel (HighLevel). • Experience managing or supporting Meta Ads campaigns. • Experience using project management platforms such as ClickUp, Monday.com, Trello, or Asana. • Comfortable working independently in a fast-paced, entrepreneurial environment with strong asynchronous communication habits. • High integrity, ownership mentality, reliability, and strong alignment with the company's values.

🏖️ Benefits

• Full-time position, Monday to Friday (PST hours) • Salary: 2,500 - 3,000 USD Monthly • Location: 100% remote, open to candidates based in LATAM • Contract: Independent Contractor • PTO & US Holidays