Customer Experience Representative

🕒 February 10

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Rentokil Initial

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1925

⚕️ Healthcare Insurance

Hygiene • Healthcare Insurance • Management

Rentokil Initial is a global leader in pest control and hygiene services, dedicated to protecting people and enhancing lives while preserving the planet. With a strong focus on operational expertise and innovation, the company offers a variety of services including pest control, hygiene, and wellbeing solutions. Rentokil Initial operates in numerous regions and is committed to responsible delivery and enhancing the environment through its practices.

📋 Description

• Maintaining strong customer relationships by handling questions and concerns with speed and professionalism • Receiving and placing customer service telephone calls, completing web forms and responding to emails • Entering and processing orders for new and existing customers • Investigating issues and resolving customer complaints • Updating and managing customer databases • Actively promoting Terminix products and services • Monitoring the route and status of field technicians to coordinate and prioritize their schedule • Relaying work orders, messages, and information to and from technicians and field management • Constantly improving results by adhering to a philosophy of service excellence, and following business processes • Providing an outstanding customer experience to all customers • Available to work as required based on customer needs • Performing other duties

🎯 Requirements

• Persuasive communication skills and lots of personality! • Sales oriented, has the ability to identify sales opportunities within a service environment • Energetic, positive and self motivated • Naturally empathetic, with the ability to build a strong rapport • Excellent communication skills - both verbal and written • Professional demeanor, stellar phone etiquette • Able to perform successfully in a high paced, results-oriented environment • Ability to build relationships and communicate with a broad range of people • Well organized, energetic and reliable • Ability to work independently in a busy environment • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times • At least one year’s experience in a Call Centre role answering phone calls and emails • Proficient with Microsoft Office, Outlook and other applicable computer programs • Bilingual English/French an asset • High school diploma – College preferred • Will have to undergo a criminal background check • Will be required to wear a headset, input data and sit for long periods of time

🏖️ Benefits

• You are paid during your training! • Great benefits - Medical, Dental, and Vision • Employer-matched RRSP program up to 3.5% of your base salary per year • Paid sick and vacation days • Life Insurance • Competitive compensation