Planning Specialist, Customer Experience

🔥 14 hours ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Rentokil Pest Control North America

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1930

🤝 B2B

👥 B2C

B2B • B2C

Rentokil Pest Control North America is a company specializing in pest control services throughout North America. They offer solutions for both residential and commercial properties to manage and eliminate pests effectively. Known for their extensive expertise in pest management, Rentokil focuses on providing safe, effective, and environmentally responsible services to address pest issues, ranging from insects to rodents. Their comprehensive programs are designed to protect health, property, and the quality of the environment.

📋 Description

• Utilize route analysis software to adjust territory plans to create effective and efficient daily and weekly tactical route plans for assigned branch locations • Perform data analysis of plans, resource availability and territory • Maintain geographic codes, addresses and customer information • Report metrics on a daily basis to Service Planning Supervisor and Branch Managers/Technicians • Create route plans using work order data and route analysis software • Communicate routes within assigned territory to service personnel • Summarize and review plans daily with the Service Planning Supervisor • Create summary reports daily and provide to supervisor • Perform other duties as assigned

🎯 Requirements

• Advanced knowledge of Routing and Scheduling software systems • Advanced knowledge of the company’s branch service department as it relates to resources, territory structure, advanced planning of recurring services and schedule availability for unplanned demand • Verbal and written communication skills, including public speaking • Analytical skills and attention to detail • Advanced skills with MS Office Applications (Word, Excel, Outlook, PowerPoint) • Ability to read, analyze, and interpret general business documents, maintenance instructions, procedural manuals and/or government regulations • Ability to manage multiple, repetitive tasks • Basic understanding of texting software or other forms of software needed to accomplish this objective • Ability to effectively interact with co-workers and the public • Basic knowledge of the company’s operating systems • High school diploma or (GED) or equivalent combination of education and/or experience in the service industry • 1-2 years of related experience as dispatcher and/or customer service agent

🏖️ Benefits

• Start Day 1 for Full-Time Colleagues - No Waiting Period! • Professional and Personal Growth • Multiple avenues to grow your career • Training and development programs available • Tuition Reimbursement benefits (for FT Colleagues) • Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more • Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1 • 401(k) retirement plan with company-matching contributions • Vacation days & sick days • Company-paid holidays & floating holidays • A company mindset that prioritizes health, safety, and flexibility