Engineering Manager

July 2

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Replicant

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Artificial Intelligence • Customer Service • Enterprise

Replicant is a company that provides an advanced conversational AI platform designed to autonomously resolve customer service interactions. Their technology helps businesses enhance efficiency and customer satisfaction by resolving up to 80% of customer inquiries without the need for additional agents. The platform excels in reducing handle times, improving CSAT scores, and decreasing agent turnover. Replicant's solutions are utilized across various industries such as insurance, healthcare, consumer services, retail, and transportation. The platform is enterprise-grade, offering reliable, human-sounding AI interactions with sophisticated voice and transcription capabilities, ensuring accuracy and security for their clients.

51 - 200 employees

🤖 Artificial Intelligence

🏢 Enterprise

📋 Description

• At Replicant, we believe AI should work for people, starting with customer service. • Our AI agents handle millions of calls every month for Fortune 500 companies and high-growth innovators. • We’re leading the shift from legacy systems to AI-first service, powered by large language models (LLMs). • This role balances the need for successful and consistent execution goals with mentorship and developing a highly motivated team of engineers in a fast-paced environment. • This is not a coding role but you'll be working with your team(s) to ensure high technical quality, high product quality, a pragmatic technical approach as well as making our customers happy! • Collaborate closely with Product Management, Engineering Leadership peers and your team to build services and platforms foundational to our virtual agent platform. • Run a well organized team: Create and foster a shared mission that drives your team toward a common goal. • Use your technical expertise to provide leadership and oversight of projects on your team: Guiding architecture/design decisions, Provide thorough and thoughtful code reviews.

🎯 Requirements

• You have 2+ years of experience leading remote software engineering teams • You're used to ownership and accountability and have driven the execution of high-value projects end-to-end • You have a strong background delivering foundational services with a mix of external and internal customer stakeholders • You have excellent planning and communication skills and a vivid imagination. You’ve been able to translate abstract ideas into meaningful and incremental plans that your team can align on • You’re here to grow your team. The day-to-day is more than just tickets and you can speak to a well-established process for growth as well as the promotions you’ve championed • A passion for making data driven leadership and product decisions. You know your way around JIRA, Sheets and other tools and carve out the data you need to help inform key decisions • A passion for increasing team velocity, predictability and satisfaction by implementing and coaching development processes, like Agile, TDD, etc • Experience in Agile (Scrum) methodologies and ceremonies. You're a fan of incremental improvement culture and celebrating success

🏖️ Benefits

• Remote working environment that respects time zone differences • Highly competitive salaries, equity, and for US Employees, a 401(k) plan • Top of the line healthcare (medical, vision, and dental) • Health and Wellness Perk • Equipment Stipend • Flexible vacation policy • Amazing team trips & offsites where you can find our CEO baking bread for the team • Replicants are eligible for a 5-week sabbatical after being at the company for 4.5 years