Software Engineer, Backend

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October 30

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Replicant

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Artificial Intelligence • Customer Service • Enterprise

Replicant is a company that provides an advanced conversational AI platform designed to autonomously resolve customer service interactions. Their technology helps businesses enhance efficiency and customer satisfaction by resolving up to 80% of customer inquiries without the need for additional agents. The platform excels in reducing handle times, improving CSAT scores, and decreasing agent turnover. Replicant's solutions are utilized across various industries such as insurance, healthcare, consumer services, retail, and transportation. The platform is enterprise-grade, offering reliable, human-sounding AI interactions with sophisticated voice and transcription capabilities, ensuring accuracy and security for their clients.

51 - 200 employees

🤖 Artificial Intelligence

🏢 Enterprise

📋 Description

• Build new features powering millions of daily conversations on Replicant’s core AI voice and chat products, focusing on scalable, reliable backend services and infrastructure • Refractor, optimize, and debug production systems balancing latency, cost, and user delight • Continuously improve systems based on performance metrics and customer feedback • Thoughtfully review code and architecture to maintain quality and mentor peers • Champion best practices and design patterns, shaping a fast-moving culture focused on engineering excellence • Participate in regular on-call rotations, monitoring live production systems and quickly resolving issues

🎯 Requirements

• 5+ years of backend software engineering experience in a SaaS environment • Proven experience owning and shipping elegant, maintainable, continuously improving solutions that scale to millions of users • History of raising the bar for great engineering in your teams, with strong collaboration skills favoring impact over process • Strong communication skills that build trust with teammates and stakeholders • Mastery of AI tools for writing, improving, debugging, and refactoring large code bases • Mastery of Node.Js or Python deployed on a cloud platform (AWS, GCP, or Azure) • Expertise in one or more of the following: • - Relational databases such as MySQL or PostgreSQL, and ORM tools such as TypeORM or Sequelize • - Data engineering • - CI/CD • - LLM prompt engineering, integration of AI technology in production systems • - Enthusiasm for AI, machine learning, or telephony

🏖️ Benefits

• Remote working environment that respects time zone differences • Highly competitive salaries, equity, and for US Employees, a 401(k) plan • Top of the line healthcare (medical, vision, and dental) • Health and Wellness Perk • Equipment Stipend • Flexible vacation policy • Team trips & offsites • Replicants are eligible for a 5-week sabbatical after being at the company for 5 years