Premium Support Engineer – Weekend

🔥 6 minutes ago

🇸🇬 Singapore – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Replit

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

🤝 B2B

Artificial Intelligence • B2B

Replit is a multiplayer computer platform designed for creating and sharing software collaboratively from anywhere in the world and on any device. The platform offers a feature called Generate Code, which utilizes AI to assist users in writing code, significantly streamlining the development process.

📋 Description

• Provide swift, high-priority support to Premium customers, responding within strict SLAs • Diagnose, reproduce, and resolve complex technical issues across the Replit platform • Escalate and track high-impact issues with Product and Engineering, ensuring timely fixes and transparent communication • Lead customer-facing communications during outages or incidents • Identify recurring issues and collaborate internally to reduce time-to-resolution • Contribute to internal tooling, automation, and documentation that improves team efficiency • Partner with Engineering, Product, Sales, and other internal teams to ensure a consistent, high-quality Premium customer experience • Help onboard and mentor other support engineers, raising responsiveness and quality standards • Replit enables anyone to build applications using natural language through its agentic software creation platform

🎯 Requirements

• 3+ years in technical support, developer support, or systems engineering • Experience providing rapid-response support to high-value or enterprise customers • Strong debugging skills with JavaScript, Python, or similar languages • Excellent written and verbal communication under time pressure • Familiarity with support tools like Zendesk, Linear, Slack, and internal debugging utilities • Proven ability to manage multiple high-priority issues simultaneously while maintaining accuracy and composure • Proactive, ownership-driven mindset and genuine empathy for customers • Experience working with IDEs, terminals, or other common developer tools (nice to have) • Experience with AI tools such as Claude and ChatGPT (nice to have) • Has used Replit in the last 3 to 6 months (nice to have)

🏖️ Benefits

• Competitive Salary & Equity • 401(k) Program with a 4% match (US Only) • Health, Dental, Vision and Life Insurance • Short Term and Long Term Disability • Paid Parental, Medical, Caregiver Leave • Flexible Time Off (FTO) + Holidays • Commuter Benefits (In-Office & US Only) • Monthly Wellness Stipend • Autonomous Work Environment • In Office Set-Up Reimbursement (In-Office Only) • Quarterly Team Gatherings • In Office Amenities (In-Office Only)