Developer Support Engineer

Job not on LinkedIn

🕒 August 1

🇸🇬 Singapore – Remote

💵 SGD140k - SGD190k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Braintrust

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

🌐 Web 3

B2B • Web 3

Braintrust is the first decentralized Web3 talent network that connects skilled, vetted knowledge workers with the world’s leading companies. The community that relies on Braintrust to find work are the same people who own and build it, ensuring the network always serves the needs of its users. Braintrust has over 700,000+ community members and is trusted by hundreds of Fortune 1000 global enterprises including Nestlé, Porsche, Atlassian, Goldman Sachs, and Nike.

📋 Description

• Diagnose, troubleshoot, and resolve API and SDK use issues alongside customers codebases (Python or TypeScript). • Reproduce customer-reported bugs, identify likely causes in our codebase, and collaborate with Engineering to resolve them. • Own support communications with developers using Braintrust — primarily via Slack and email — and build trust through clear, technical, and empathetic communication. • Write and maintain knowledge base documentation that turns unknowns into knowns, unblocking future developers. • Identify opportunities to improve the developer experience, including tools, documentation, and support workflows. • Write scripts, fix bugs, and contribute to internal tooling that enhances the support process. • Capture and relay customer feedback to Product and Engineering, helping shape roadmap priorities. • Participate in on-call rotations, responding to critical customer issues or providing coverage during local holidays. • Provide technical mentorship to cross functional peers and guide support processes and escalation handling. • Develop and champion opinionated stances on improving developer experience and product reliability.

🎯 Requirements

• Experience supporting developer-facing products as a Software Engineer, Customer Engineer, Developer Success Engineer, Technical Account Manager, or similar customer facing technical role. • Can write, debug, and reason through Python and/or TypeScript codebases. • Are comfortable learning and reasoning about APIs, SDKs, and developer tools quickly. • Take personal ownership of technical problems and follow through until customers are unblocked. • Communicate clearly, empathetically, and effectively — especially when explaining complex or confusing issues. • Are insatiably curious about use cases for LLMs and excited to support tools that make AI more measurable, reliable, and trustworthy. • Bonus Points For • Experience supporting developer tools, ML infrastructure, or observability platforms. • Familiarity with OpenAI, Anthropic, or similar LLM APIs. • Comfort working with datasets, evaluation metrics, or prompt engineering. • Experience contributing to support tooling, documentation, or product-led growth initiatives. • Have been a senior technical team member or tech lead in a high-growth environment, taking ownership of ambiguous technical scenarios. • Have submitted PRs to production codebases to fix customer-impacting issues in backend services, SDKs, or infrastructure. • Hold cloud certifications or equivalent experience troubleshooting containerized environments (e.g., Terraform, Kubernetes).

🏖️ Benefits

• Medical, dental, and vision insurance • Daily lunch, snacks, and beverages • Flexible time off • Competitive salary and equity • Wifi & cellphone stipend