Braintrust
11 - 50 employees
Braintrust is the first decentralized Web3 talent network that connects skilled, vetted knowledge workers with the world’s leading companies. The community that relies on Braintrust to find work are the same people who own and build it, ensuring the network always serves the needs of its users, instead of a centrally-controlled corporation. And because the community of knowledge workers and contributors earns ownership and control of Braintrust through its native BTRST token for their contributions to the network and its growth, new Talent and jobs have participated in the network at record speeds.
Developer Support Engineer
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Braintrust
11 - 50 employees
Braintrust is the first decentralized Web3 talent network that connects skilled, vetted knowledge workers with the world’s leading companies. The community that relies on Braintrust to find work are the same people who own and build it, ensuring the network always serves the needs of its users, instead of a centrally-controlled corporation. And because the community of knowledge workers and contributors earns ownership and control of Braintrust through its native BTRST token for their contributions to the network and its growth, new Talent and jobs have participated in the network at record speeds.
📋 Description
• Diagnose, troubleshoot, and resolve API and SDK use issues alongside customers codebases (Python or TypeScript). • Reproduce customer-reported bugs, identify likely causes in our codebase, and collaborate with Engineering to resolve them. • Own support communications with developers using Braintrust — primarily via Slack and email — and build trust through clear, technical, and empathetic communication. • Write and maintain knowledge base documentation that turns unknowns into knowns, unblocking future developers. • Identify opportunities to improve the developer experience, including tools, documentation, and support workflows. • Write scripts, fix bugs, and contribute to internal tooling that enhances the support process. • Capture and relay customer feedback to Product and Engineering, helping shape roadmap priorities. • Participate in on-call rotations, responding to critical customer issues or providing coverage during local holidays. • Provide technical mentorship to cross functional peers and guide support processes and escalation handling. • Develop and champion opinionated stances on improving developer experience and product reliability.
🎯 Requirements
• Have a minimum of one year of experience supporting developer-facing products as a Support Engineer, Developer Success Engineer, Technical Account Manager, or similar customer facing role. • Can write, debug, and reason through Python and/or TypeScript codebases. • Are comfortable learning and reasoning about APIs, SDKs, and developer tools quickly. • Take personal ownership of technical problems and follow through until customers are unblocked. • Communicate clearly, empathetically, and effectively — especially when explaining complex or confusing issues. • Are insatiably curious about use cases for LLMs and excited to support tools that make AI more measurable, reliable, and trustworthy.
🏖️ Benefits
• Medical, dental, and vision insurance • Daily lunch, snacks, and beverages • Flexible time off • Competitive salary and equity • Wifi & cellphone stipend
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