
Reply specialises in the design and implementation of solutions based on new communication channels and digital media. As a network of highly specialised companies, Reply defines and develops business models enabled by the new models of AI, big data, cloud computing, digital media and the internet of things. Reply delivers consulting, system integration and digital services to organisations across the telecom and media; industry and services; banking and insurance; and public sectors.
10,000+ employees
Founded 1996
Yesterday
🗣️🇧🇷🇵🇹 Portuguese Required

Reply specialises in the design and implementation of solutions based on new communication channels and digital media. As a network of highly specialised companies, Reply defines and develops business models enabled by the new models of AI, big data, cloud computing, digital media and the internet of things. Reply delivers consulting, system integration and digital services to organisations across the telecom and media; industry and services; banking and insurance; and public sectors.
10,000+ employees
Founded 1996
• Respond to and resolve tickets quickly, minimizing operational impact • Access and manipulate databases for queries, script execution, and troubleshooting • Unblock and manage process queues • Analyze source code to identify issues and resolve root causes • Automate processes and resolve tickets to optimize workflow • Support systems developed in multiple programming languages (Java, Node and Python) • Collaborate with development teams to ensure service continuity
• Previous experience in level 3 (L3) support or similar • Knowledge of programming languages such as Python, Java, Node.js, and Kotlin • Familiarity with the Google Cloud Platform (GCP) • Experience with database queries and manipulation (SQL) • Experience with Redis, Grafana, and Airflow • Ability to run scripts and automate processes to resolve tickets • Skill in reading and analyzing code to identify faults and bugs • Excellent troubleshooting and problem-solving abilities • Proactive and organized, with a focus on results and efficiency
• Cutting-edge environment — innovation in our DNA • Challenging projects alongside qualified specialists • Continuous learning — discounts and partnerships with leading universities and tech platforms in Brazil • Language learning without barriers — special offers on language learning platforms
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