Service Desk Analyst I

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Republic Services

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1998

Environmental Solutions • Waste Management • Sustainability

Republic Services is a leading provider of comprehensive environmental solutions, specializing in recycling, waste management, and sustainability services. The company partners with both residential and business customers to create cleaner, safer, and healthier communities while driving environmental sustainability through innovative practices and technologies. Their services include solid waste and hazardous waste treatment, dumpster rental, and emergency response, all aimed at helping clients achieve their sustainability goals.

📋 Description

• Provides first level end-user support and incident diagnosis for Republic Services’ applications, endpoints, and infrastructure. • Acts as a single point of contact between the end-user and other IT resources. • Documents incoming interactions and their resolutions, and manages ticket routing and incident resolution with other IT resources. • Responds to incoming interactions initiated via phone, email, self-service, or chat. • Fulfills incoming service requests. • Diagnoses and troubleshoots incidents with endpoint hardware, enterprise applications, locally installed software, and other industry standard technologies. • Uses the IT Service Management tool to accurately document all incoming interactions and resolutions. • Appropriately escalates incidents as required and monitors resolution progress until the incident is resolved to the caller’s satisfaction. • Keeps IT Service Desk team and management informed of any new support issues in a clear and timely manner. • Researches support issues when resolutions are not readily attainable by checking available resources including, but not limited to, the IT Service Management tool, external knowledge bases, software manuals, and via collaboration with other team members. • Works to consistently improve call handling, documentation quality, overall end-user experience, and resolution processes.

🎯 Requirements

• High School Diploma or G.E.D. • Experience with supporting and troubleshooting modern IT endpoint hardware technologies and software products • Ability to communicate technical information to non-technical users.

🏖️ Benefits

• Comprehensive medical benefits coverage • Dental plans and vision coverage • Health care and dependent care spending accounts • Short- and long-term disability • Life insurance and accidental death & dismemberment insurance • Employee and Family Assistance Program (EAP) • Employee discount programs • 401(k) plan with a generous company match • Employee Stock Purchase Plan (ESPP) • Paid Time Off (PTO)