Senior Service Now Developer

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Resilient Co.

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🤝 B2B

👥 HR Tech

☁️ SaaS

B2B • HR Tech • SaaS

Resilient Co. is a technology consulting and recruiting firm focused on supporting the growth of startups and organizations within the IT market. With a diverse and experienced team, the company offers a range of services including talent acquisition, coaching, and training tailored to the needs of tech clients. Operating with a 'Remote First' culture, Resilient Co. emphasizes collaboration and adaptability to navigate the challenges of the technology recruitment landscape, positioning itself as a strategic partner for businesses looking to build strong tech teams.

📋 Description

• Design and develop advanced ServiceNow configurations and customizations across CSM, ITSM, HRSD, and SLO modules. • Architect and implement integrations using IntegrationHub, MID Server, REST/SOAP APIs, and Workflow Data Fabric. • Build and maintain business rules, client scripts, script includes, UI actions, and scheduled jobs using server-side JavaScript and Glide APIs. • Lead technical design reviews and code reviews, enforcing Azure DevOps stage gates and SDLC standards. • Deliver Now Assist (GenAI) feature rollouts including AI-assisted case deflection and knowledge article generation. • Partner with platform administrators on upgrade readiness, patching cycles, and regression test planning. • Translate complex HRSD, IT Service Desk, and CSM requirements into scalable technical solutions with complete documentation. • Produce and maintain technical design documents, integration specifications, and operational runbooks. • Mentor mid-level developers and system administrators on platform best practices, performance tuning, and security hardening. • Ensure deployments follow Dev > Test > Prod update set pipelines and Azure DevOps release controls.

🎯 Requirements

• 5+ years of hands-on ServiceNow development experience in a production enterprise environment. • Demonstrated delivery across at least three of: CSM, ITSM/HRSD, SLO Management, IntegrationHub, or Service Portal. • Deep scripting proficiency with server-side JavaScript, Glide API, GlideRecord, GlideSystem, REST message scripting, and transform maps. • Production integration experience connecting ServiceNow to external systems via REST, SOAP, JDBC, or MID Server, including error handling and retry logic. • Experience with Workflow Data Fabric or equivalent event-driven integration patterns on ServiceNow. • Working knowledge of ServiceNow security model including ACLs, roles, user criteria, and data isolation patterns. • Fluency in Azure DevOps or equivalent SDLC tooling: branching strategy, code review gates, and deployment pipelines for ServiceNow update sets. • Ability to self-manage delivery across multiple concurrent workstreams in an Agile/Scrum environment without an assigned PM. • Track record of writing clear, auditable technical documentation and runbooks. • Bachelor’s degree in Computer Science, Information Systems, or equivalent demonstrated experience. • Nice to Have • ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) in CSM, ITSM, or HRSD. • Hands-on experience with Now Assist, AI Search, or other GenAI capabilities on the ServiceNow platform. • Familiarity with Performance Analytics, reporting frameworks, and executive dashboard design in ServiceNow. • Experience supporting or leading a ServiceNow major version upgrade (Utah, Vancouver, Washington DC, Zurich or later). • Exposure to multi-instance ServiceNow architectures and cross-instance data patterns. • ITIL v4 Foundation or higher with applied experience.

🏖️ Benefits

• Laptop: BYOD.