Resilinc
Enterprise • AI • SaaS
Resilinc is a leading provider of supply chain risk management and resiliency solutions. The company uses advanced technologies such as AI for mapping, monitoring, and predictive analytics to offer deep supply chain visibility and risk scoring. With their proprietary data, Resilinc helps businesses ensure continuity by forecasting disruptions and collaborating effectively with global suppliers. They serve industries including aerospace, healthcare, and high-tech manufacturing, providing tools for compliance, business continuity planning, and ESG adherence. Their services cater to various business roles including CEO, CPO, and supply chain resiliency managers.
Digital Engagement Manager – Scaled Digital Programs, Agentic Experience
3 days ago
Resilinc
Enterprise • AI • SaaS
Resilinc is a leading provider of supply chain risk management and resiliency solutions. The company uses advanced technologies such as AI for mapping, monitoring, and predictive analytics to offer deep supply chain visibility and risk scoring. With their proprietary data, Resilinc helps businesses ensure continuity by forecasting disruptions and collaborating effectively with global suppliers. They serve industries including aerospace, healthcare, and high-tech manufacturing, providing tools for compliance, business continuity planning, and ESG adherence. Their services cater to various business roles including CEO, CPO, and supply chain resiliency managers.
📋 Description
• Digital Engagement Managers serve as the operational backbone of Resilinc’s scaled Digital Success model. • Leverage insights platforms, agentic automation, product telemetry, and digital journeys to influence customer outcomes across a wide segment. • Use structured programs, predictive signals, automated messages, playbooks, and guided digital flows to engage customers across their lifecycle. • Ensure that customers progress through onboarding, activate core capabilities, adopt high-value features, and build usage resilience. • Partner closely with Digital Success, Supplier Success, Support, Academy, Product, and Operations to ensure a unified digital experience across all touchpoints.
🎯 Requirements
• 3+ years of experience in Digital Success, Digital Engagement, Scaled Programs, Product Enablement, or Customer Experience roles in a SaaS environment. • Ability to work US business hours consistently. • Experience using customer analytics tools, automation engines, product telemetry platforms, or digital engagement systems. • Strong analytical skills with the ability to translate behavioral data into structured digital actions. • Excellent written communication suited for automated and semi-automated engagement. • Ability to work cross-functionally and coordinate execution with globally distributed teams.
🏖️ Benefits
• Full-stack benefits for health, wealth and wellbeing
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