Associate Application Support Engineer

🕒 February 1

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 Application Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

ResMed

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1989

⚕️ Healthcare Insurance

☁️ SaaS

💰 Post-IPO Debt on 2019-07

Healthcare Insurance • SaaS

ResMed is a global leader in sleep technology and respiratory care, focused on improving out-of-hospital care to enhance the health and quality of life for individuals with chronic diseases. With over 30 years of innovation, ResMed develops life-changing technology and provides software platforms that support medical professionals and caregivers in helping patients manage their health from home or in preferred care settings. The company is committed to diversity and inclusion, supporting a wide range of professionals in building meaningful careers, and shaping the future of connected health care with the goal of impacting 250 million lives worldwide.

📋 Description

• Provide technical & engineering support to clinicians and internal teams • Take ownership of customer queries related to the Somnoware Platform • Provide post-sales support for Somnoware within hospital systems • Investigate software errors or failures with engineering • Upgrade the platform when required • Document and maintain accurate records of client interactions • Identify opportunities for process improvements and innovative solutions

🎯 Requirements

• Associate or Bachelor’s degree in CIS, MIS, IT or similar technical related major • Experience supporting an enterprise application with customer-facing experience • Minimum of 3-5 years prior experience in support, customer success, or training • Proficient in complex troubleshooting, problem solving, and root cause analysis • Experience with Microsoft Word, Excel, PowerPoint, Visio • Experience in Salesforce, Zendesk, JIRA is desirable • Knowledge and experience with healthcare information systems • Ability to coordinate and oversee critical customer issues and deliver resolutions punctually

🏖️ Benefits

• comprehensive medical, vision, dental, and life • AD&D • short-term and long-term disability insurance • sleep care management • Health Savings Account (HSA) • Flexible Spending Account (FSA) • commuter benefits • 401(k) • Employee Stock Purchase Plan (ESPP) • Employee Assistance Program (EAP) • tuition assistance • fifteen days Paid Time Off (PTO) in the first year • 11 paid holidays plus 3 floating days • eligibility for 14 weeks of primary caregiver or two weeks of secondary caregiver leave