Customer Service Representative

🔥 19 hours ago

🇺🇸 United States – Remote

💵 $17 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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ResMed

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1989

⚕️ Healthcare Insurance

☁️ SaaS

💰 Post-IPO Debt on 2019-07

Healthcare Insurance • SaaS

ResMed is a global leader in sleep technology and respiratory care, focused on improving out-of-hospital care to enhance the health and quality of life for individuals with chronic diseases. With over 30 years of innovation, ResMed develops life-changing technology and provides software platforms that support medical professionals and caregivers in helping patients manage their health from home or in preferred care settings. The company is committed to diversity and inclusion, supporting a wide range of professionals in building meaningful careers, and shaping the future of connected health care with the goal of impacting 250 million lives worldwide.

📋 Description

• Manage inbound and outbound calls with patients to support resupply of existing products • Handle high-volume (100+) inbound and outbound calls per day • Serve as the primary point of contact for creating and booking patient orders • Complete tasks accurately and on time • Collaborate with internal and external teams to resolve issues • Monitor performance metrics and meet quality and service-level standards • Deliver exceptional customer service while effectively multitasking across multiple accounts

🎯 Requirements

• High school diploma required • 1+ year of customer service and/or sales experience • Self‑motivated with the ability to troubleshoot and adapt quickly • Strong verbal and written communication skills • Highly detail‑oriented with a focus on data-entry accuracy • Ability to multitask in a fast‑paced environment • Comfortable working independently • Prior call center experience preferred • Bilingual proficiency in Spanish preferred

🏖️ Benefits

• comprehensive medical, vision, dental, and life insurance • AD&D insurance • short-term and long-term disability insurance • sleep care management • Health Savings Account (HSA) • Flexible Spending Account (FSA) • commuter benefits • 401(k) • Employee Stock Purchase Plan (ESPP) • Employee Assistance Program (EAP) • tuition assistance • fifteen days Paid Time Off (PTO) in their first year • 11 paid holidays plus 3 floating days • 14 weeks of primary caregiver or two weeks of secondary caregiver leave