ResMed
Healthcare Insurance • SaaS
ResMed is a global leader in sleep technology and respiratory care, focused on improving out-of-hospital care to enhance the health and quality of life for individuals with chronic diseases. With over 30 years of innovation, ResMed develops life-changing technology and provides software platforms that support medical professionals and caregivers in helping patients manage their health from home or in preferred care settings. The company is committed to diversity and inclusion, supporting a wide range of professionals in building meaningful careers, and shaping the future of connected health care with the goal of impacting 250 million lives worldwide.
Customer Support Associate – Residential Care Software
November 18
🇺🇸 United States – Remote
💵 $23 - $29 / hour
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🦅 H1B Visa Sponsor
ResMed
Healthcare Insurance • SaaS
ResMed is a global leader in sleep technology and respiratory care, focused on improving out-of-hospital care to enhance the health and quality of life for individuals with chronic diseases. With over 30 years of innovation, ResMed develops life-changing technology and provides software platforms that support medical professionals and caregivers in helping patients manage their health from home or in preferred care settings. The company is committed to diversity and inclusion, supporting a wide range of professionals in building meaningful careers, and shaping the future of connected health care with the goal of impacting 250 million lives worldwide.
📋 Description
• Provide first-tier support to MatrixCare customers, resolving application and technical issues • Use internal tools, training, and resources to identify root causes and deliver effective solutions • Log customer interactions and issues in Salesforce with accuracy and urgency • Perform basic and advanced troubleshooting to replicate and verify reported problems • Escalate issues to Tier 2 analysts as needed, following defined support processes • Contribute to the knowledge base and support documentation • Participate in QA testing, webinars, and mentoring opportunities • Communicate proactively with clients regarding common issues and resolutions • Collaborate with team members to meet goals and celebrate shared success
🎯 Requirements
• Excellent customer service and communication skills (verbal and written) • Strong problem-solving and prioritization abilities • Technical aptitude and willingness to learn • Ability to work effectively in a team environment • Bachelor’s degree or equivalent experience • 1–2 years of experience in a related field • Familiarity with software support methodologies • Experience in the post-acute healthcare industry
🏖️ Benefits
• comprehensive medical • vision • dental • life • AD&D • short-term and long-term disability insurance • sleep care management • Health Savings Account (HSA) • Flexible Spending Account (FSA) • commuter benefits • 401(k) • Employee Stock Purchase Plan (ESPP) • Employee Assistance Program (EAP) • tuition assistance • fifteen days Paid Time Off (PTO) in the first year • 11 paid holidays plus 3 floating days • 14 weeks of primary caregiver leave or two weeks of secondary caregiver leave
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