ResMed
Healthcare Insurance • SaaS
ResMed is a global leader in sleep technology and respiratory care, focused on improving out-of-hospital care to enhance the health and quality of life for individuals with chronic diseases. With over 30 years of innovation, ResMed develops life-changing technology and provides software platforms that support medical professionals and caregivers in helping patients manage their health from home or in preferred care settings. The company is committed to diversity and inclusion, supporting a wide range of professionals in building meaningful careers, and shaping the future of connected health care with the goal of impacting 250 million lives worldwide.
Director, Professional Services
November 1
ResMed
Healthcare Insurance • SaaS
ResMed is a global leader in sleep technology and respiratory care, focused on improving out-of-hospital care to enhance the health and quality of life for individuals with chronic diseases. With over 30 years of innovation, ResMed develops life-changing technology and provides software platforms that support medical professionals and caregivers in helping patients manage their health from home or in preferred care settings. The company is committed to diversity and inclusion, supporting a wide range of professionals in building meaningful careers, and shaping the future of connected health care with the goal of impacting 250 million lives worldwide.
📋 Description
• Define and execute the vision and strategic direction for the Professional Services Consulting team • Lead transformational initiatives that enhance team performance, customer satisfaction, and business outcomes • Manage and mentor a team of consultants and trainers focused on onboarding and implementing HME Core and add-on modules • Ensure successful delivery of consulting and training services throughout the customer onboarding lifecycle • Act as Executive Sponsor for key client projects, ensuring alignment with customer goals and expectations • Partner with Sales, Product Management, Development, and Customer Support to drive seamless customer experiences • Develop innovative consulting packages that enhance product adoption and customer value • Establish and monitor key performance indicators (KPIs), OKRs, and service delivery standards.
🎯 Requirements
• Bachelor’s Degree with 10–12 years of experience leading professional services teams • Proven success managing a Professional Services practice in an enterprise SaaS environment • Strong background in Healthcare IT, preferably with HME experience • Demonstrated ability to work with senior (C-level) executives and influence strategic decisions • Expertise in project management, consulting delivery, and customer onboarding • Data-driven mindset with strong analytical and problem-solving skills • Exceptional verbal and written communication skills • Inspirational leadership style with the ability to lead through change and motivate teams • Strong organizational and planning skills with a focus on continuous improvement.
🏖️ Benefits
• comprehensive medical • vision • dental • life • AD&D • short-term and long-term disability insurance • sleep care management • Health Savings Account (HSA) • Flexible Spending Account (FSA) • commuter benefits • 401(k) • Employee Stock Purchase Plan (ESPP) • Employee Assistance Program (EAP) • tuition assistance
Apply NowSimilar Jobs
November 1
Account Management Partner leveraging industry expertise to enhance Kyndryl's customer relationships and drive account profitability. Collaborating with sales teams to develop innovative account strategies.
November 1
California FAIR Plan Association
51 - 200
IT Director managing software development team for large SaaS applications. Overseeing project timelines, budgets, quality, and team mentorship.
October 31
Director of Pricing and Contracting managing contract development for Averitas product portfolio. Overseeing pricing strategies, compliance, and collaboration with sales and marketing teams.
October 31
Scholar Rock
51 - 200
Director for National Accounts launching Scholar Rock’s SMA treatment apitegromab. Responsible for payer engagement, coverage, and patient access efforts.
🇺🇸 United States – Remote
💵 $230 - $265 / year
💰 $205M Post-IPO Equity on 2022-06
⏰ Full Time
🔴 Lead
👔 Director
October 31
Director of Business Intelligence & Special Projects leading cross-functional teams in a court reporting firm. Responsible for project management, culture initiatives, and strategic development.