Senior Technical Product Manager, SNAP Resupply

🕒 May 19

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ResMed

5001 - 10000 employees

Founded 1989

⚕️ Healthcare Insurance

☁️ SaaS

💰 Post-IPO Debt on 2019-07

Healthcare Insurance • SaaS

ResMed is a global leader in sleep technology and respiratory care, focused on improving out-of-hospital care to enhance the health and quality of life for individuals with chronic diseases. With over 30 years of innovation, ResMed develops life-changing technology and provides software platforms that support medical professionals and caregivers in helping patients manage their health from home or in preferred care settings. The company is committed to diversity and inclusion, supporting a wide range of professionals in building meaningful careers, and shaping the future of connected health care with the goal of impacting 250 million lives worldwide.

📋 Description

• Modernize how HME providers run resupply at scale • Own the work to reduce touches per order and shorten cycle time • Set and hit targets for automation rate, first-pass clean orders, and cycle time • Run refinement, sprint planning, and releases • Interview provider staff and ops leaders for discovery • Maintain audit trails for automated decisions • Partner with Services/Support for operational readiness • Drive cross-team delivery with urgency and clear ownership

🎯 Requirements

• 5+ years as a PM/PO/TPM shipping B2B SaaS • Proven ability to write requirements, workflow diagrams, and acceptance criteria • Analytics fluency and hands-on experimentation experience • Excellent collaboration with Engineering, Design, QA, Compliance, and Customer teams • Familiar with healthcare IT concepts (HIPAA/BAA, auditability) • SQL proficiency • Code literacy (strongly preferred) • Evidence of being an AI 1st Technical Product Manager • Experience with troubleshooting issues as part of the Support process

🏖️ Benefits

• Health technologies that people love • Culture driven by excellence • Supportive and inspiring environment • Diverse and inclusive culture • Opportunities for personal expression

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