Bilingual Customer Service Representative

🔥 2 hours ago

🇲🇽 Mexico – Remote

💵 $5 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Resolv Global

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

💼 Consulting

🤝 B2B

🎯 Recruiter

Consulting • B2B • Recruitment

Resolv Global is a global BPO and staffing provider that delivers scalable, multilingual customer service, technical support, and back-office solutions through a network of six delivery centers and remote teams across multiple continents. The company supports 18+ languages, offers hybrid and work-from-home staffing models, and provides 24/7 coverage for enterprise clients, including Fortune 500 companies. Resolv Global focuses on people-powered, tech-enabled workforce solutions to help businesses expand into new markets and maintain consistent service quality worldwide.

📋 Description

• Answer inbound calls from health plan members and representatives • Listen to customer needs and respond professionally • Provide accurate information about transportation services and member support programs • Handle customer questions and concerns with patience, empathy, and professionalism • Enter and maintain accurate customer information and data • Meet established performance and quality expectations • Follow HIPAA and compliance requirements when handling protected health information • Escalate transportation or customer service concerns to the appropriate leadership team • Participate in required training, coaching, compliance courses, and training or meeting sessions on camera • Maintain professional conduct and appearance during training and ongoing coaching

🎯 Requirements

• Minimum 6 months of inbound contact center experience OR transferable healthcare experience • Fully bilingual in English and Spanish • Excellent verbal and written communication skills • Strong data-entry skills and attention to detail • Ability to adapt to a fast-paced call environment • Comfortable handling difficult or emotional customer situations • Professional and courteous communication style • Ability to work independently and manage competing demands • Moderate experience with Microsoft Teams, Outlook, and Word • Must maintain a professional appearance and demeanor • Must be available to be on camera during training and required meetings • Must meet attendance and punctuality expectations • Must have download speed of approximately 80-100 Mbps • Must have upload speed of approximately 12-20 Mbps • Must have a quiet, distraction-free workspace during scheduled working hours • Must have no conflicting responsibilities that would interfere with scheduled work hours • Must provide their own equipment • Windows 11 PC; Mac not supported • 16 GB RAM • Dual monitors • Webcam and wired USB headset • i5 processor or higher • Fibre internet with wired Ethernet connection • Backup power solution • Microsoft Teams / Office 365 • All resumes must be submitted in English

🏖️ Benefits

• Paid weekly in arrears • Fully remote work-from-home arrangement • Required training and coaching • Cultural fit assessment may be included in selection process