Customer Service Representative

🕒 August 28

🌐 Mexico, Costa Rica, +3 more countries – Remote

🇲🇽 Mexico – Remote 🇨🇷 Costa Rica – Remote 🇩🇴 Dominican Republic – Remote 🇨🇴 Colombia – Remote 🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 22%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Zipdev

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Zipdev is a company that specializes in providing remote talent solutions, particularly focused on hiring top Latin American professionals. Zipdev enables companies to build high-performing teams in their own time zones while reducing costs compared to local hiring. The company offers a streamlined hiring process that includes defining hiring needs, selecting top candidates, and onboarding new team members, handling payroll and HR overhead. Zipdev fills a variety of technical and professional roles, such as software engineers, project managers, and designers. The company is recognized for its ability to provide cultural alignment and scalable, flexible hiring solutions.

📋 Description

• Review vendor order acknowledgments against internal purchase orders to ensure data accuracy • Identify product, specification, and delivery inconsistencies • Manage order changes involving quantities, finishes, or model numbers • Process cancellations after verifying product customizability and shipment status, adjusting pricing and freight charges • Coordinate with carriers and logistics providers to monitor shipments, obtain tracking information, and provide accurate ETAs • Authorize returns and explain credit adjustments, return freight, and restocking fee policies • Manage vendor and customer debit/credit adjustments • Evaluate freight damage reports, request photographic evidence, and determine repair feasibility • Process replacement orders, coordinate replacement part dispatches, and issue secondary labor orders when necessary • File and track freight claims for shortages, refused deliveries, and damages • Investigate product performance issues and distinguish manufacturing defects, normal wear and tear, and misuse • Authorize warranty resolutions under company guidelines • Maintain comprehensive order records, contact details, and case histories • Use company and vendor websites to retrieve technical specifications and advise clients • Serve as the central post-purchase point of contact, coordinating across Sales, Accounts Payable, Accounts Receivable, logistics partners, and freight carriers

🎯 Requirements

• 2–4 years of demonstrated experience in customer support, order management, or logistics administration, preferably within the commercial or educational furniture sector • Proven ability to exercise sound judgment, anticipate operational roadblocks, and independently resolve complex post-order issues with minimal oversight • Exceptional verbal and written communication skills, paired with active listening and strong follow-up habits • Ability to handle delicate customer situations with composure and tact, instilling confidence in product quality and commitment to service excellence

🏖️ Benefits

• Work remotely • Vacation: 10 business days a year • Holidays: 5 National Holidays a year • Company Holidays: 5 Company Holidays a year (Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, Zipdev Day) • Parental Leave • Health Care Reimbursement • Active Lifestyle Reimbursement • Quarterly Home Office Reimbursement • Payroll Deduction Purchase Plans • Longevity Bonus • Continuous Learning Bonus • Access to Training and Professional Development Platforms