Customer Support Agent

Job not on LinkedIn

🕒 August 5

🇲🇽 Mexico – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 21%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Research Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤖 Artificial Intelligence

📚 Education

SaaS • Artificial Intelligence • Education

Research Solutions is a provider of cloud-based research discovery, access, and management tools for academic, corporate, government, and independent researchers. Its product suite includes Article Galaxy for on-demand full-text article delivery and rights management, Article Galaxy Scholar for library supplementation, Scite (an AI-powered citation and literature-evaluation tool), References for centralized reference management, and Data & APIs for embedding citation intelligence into other platforms. The company focuses on improving literature discovery, compliance, collaboration, and evidence-based workflows through full-text search, smart citations, AI assistants, and integrations with institutional systems.

📋 Description

• Provide detailed product information to customers • Resolve complex customer inquiries • Ensure a seamless client experience through proactive problem-solving • Participate in customer care activities • Attend meetings with international staff • Take customer calls from the US and Europe • Report directly to the Customer Support Manager • Work independently in remote teams

🎯 Requirements

• University degree in Science, including Biotechnology, Chemistry, Biology, or Health Sciences, or wide experience in Customer Service in English • Fluent in English, both written and spoken • Experience in a customer support role, preferably in a SaaS or academic environment • Customer service experience including phone calls • Experience with Zendesk preferred • Comfortable working in technical and fast-paced environments • Able to adapt as the product portfolio and customer base grow • Able to work independently and in remote teams • Available to work Monday through Friday, 12:00 PM–9:00 PM CST