Research Solutions
51 - 200 employees
☁️ SaaS
🤖 Artificial Intelligence
📚 Education
SaaS • Artificial Intelligence • Education
Research Solutions is a provider of cloud-based research discovery, access, and management tools for academic, corporate, government, and independent researchers. Its product suite includes Article Galaxy for on-demand full-text article delivery and rights management, Article Galaxy Scholar for library supplementation, Scite (an AI-powered citation and literature-evaluation tool), References for centralized reference management, and Data & APIs for embedding citation intelligence into other platforms. The company focuses on improving literature discovery, compliance, collaboration, and evidence-based workflows through full-text search, smart citations, AI assistants, and integrations with institutional systems.
Customer Support Agent
Job not on LinkedIn
🔥 57 minutes ago
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Research Solutions
51 - 200 employees
☁️ SaaS
🤖 Artificial Intelligence
📚 Education
SaaS • Artificial Intelligence • Education
Research Solutions is a provider of cloud-based research discovery, access, and management tools for academic, corporate, government, and independent researchers. Its product suite includes Article Galaxy for on-demand full-text article delivery and rights management, Article Galaxy Scholar for library supplementation, Scite (an AI-powered citation and literature-evaluation tool), References for centralized reference management, and Data & APIs for embedding citation intelligence into other platforms. The company focuses on improving literature discovery, compliance, collaboration, and evidence-based workflows through full-text search, smart citations, AI assistants, and integrations with institutional systems.
📋 Description
• Provide detailed product information • Resolve complex inquiries • Ensure a seamless experience for clients through proactive problem-solving • Participate in customer care activities • Collaborate with the Customer Support Manager
🎯 Requirements
• University Degree in Science (Biotechnology, Chemistry, Biology, Health Sciences) or wide experience in Customer Service in English (including phone calls) • Fluent in English both written and spoken • Experience with Zendesk preferred • Able to work independently and in remote teams • Work schedule: Monday through Friday, 11:00 PM – 7:00 AM CST, with 3 flexible hours on Saturdays.
Apply NowSimilar Jobs
🔥 5 hours ago
Lead customer experience and team coordination for a digital academy catering to Latin America. Overseeing customer support operations to ensure quality and effectiveness in service delivery.
🗣️🇪🇸 Spanish Required
🕒 Yesterday
Customer Service Supervisor overseeing the customer service team at FARFETCH. Ensuring highest levels of customer service are delivered to consumers and partners.
🕒 2 days ago
10x Genomics
1001 - 5000
Customer Service Specialist managing order processing, RMA coordination, and customer onboarding for 10x Genomics. Ensuring smooth order fulfillment for customers and internal teams.
🕒 5 days ago
Customer Support Agents monitoring robot performance and resolving incidents in a remote setting. Engaging with customers and ensuring quality service delivery for Keywords Studios.
🕒 July 14
Bilingual Customer Service Representative providing support for clients at Bush & Bush Law Group. Managing communication and assisting clients during their legal processes with empathy and professionalism.
🗣️🇪🇸 Spanish Required
