Technical Website Support Specialist

🕒 July 29

🇲🇽 Mexico – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 31%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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LeadVenture™

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

LeadVenture™ is a company that provides a range of technology platforms and digital tools designed to enhance the success of dealerships. Their services cater to over 40,000 dealers in industries such as powersports, marine, RV, trailer, outdoor power equipment, agriculture, heavy equipment, heavy truck, tire, service, and non-franchise auto dealerships. LeadVenture offers solutions including customizable websites, inventory and lead management, and automated email marketing to drive sales. Additionally, they connect OEMs with dealers to enhance brand presence and facilitate seamless transactions. Their mission focuses on fueling dealer growth through advanced digital tools and integrations.

📋 Description

• Provide first-level technical support to external customers for LeadVenture software applications, including proprietary software, email, and website support • Take assigned customer calls, emails, and chats and respond to customer requests in a timely and accurate manner • Participate in after-hours on-call rotation as needed • Manage and triage incoming requests from internal and external parties • Troubleshoot requests that are unclear or lack sufficient details • Facilitate workflows for complex tasks requiring graphical updates and/or advanced development work • Initiate, update, track, and close tickets through the work order system within standard timelines • Complete and maintain required paperwork, records, documents, and technical support logs • Recognize, document, and alert the supervisor to trends in customer calls and issues • Recommend process improvements • Perform additional assigned responsibilities

🎯 Requirements

• Minimum of high school diploma • Minimum of 2 years computer and software service experience in a fast-paced business environment • Minimum of 1 year supporting software applications for external customers via phone, chat, and email in a technical help desk environment • Skilled in Microsoft Office suite (Outlook, Word, Excel, PowerPoint, etc.) • Documented experience with HTML, CSS, and JavaScript • Demonstrated ability to work inter-departmentally to accomplish objectives • Demonstrated ability to work effectively in a mixed mode (onsite, remote or hybrid) environment, including consistent use of video conferencing, collaboration tools, and proactive communication practices while maintaining a professional on-camera presence • Ability to understand customer problems and know when to ask clarifying questions • Ability to identify, analyze, and solve complex problems related to LeadVenture applications • Ability to describe technical information in a way that a nontechnical person can understand • Strong writing skills in preparing instructions and email responses • Fluent English • Associates degree or some college experience in a technical area (desired) • High capacity to learn and adapt to changing technologies and service requirements • Basic understanding of email configuration • Basic understanding of DNS records and domain names • Basic understanding of Windows folder and registry structure • Bilingual would be helpful

🏖️ Benefits

• Participate in after-hours on-call rotation as needed