Technical Website Support Specialist

🔥 8 minutes ago

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LeadVenture™

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

LeadVenture™ is a company that provides a range of technology platforms and digital tools designed to enhance the success of dealerships. Their services cater to over 40,000 dealers in industries such as powersports, marine, RV, trailer, outdoor power equipment, agriculture, heavy equipment, heavy truck, tire, service, and non-franchise auto dealerships. LeadVenture offers solutions including customizable websites, inventory and lead management, and automated email marketing to drive sales. Additionally, they connect OEMs with dealers to enhance brand presence and facilitate seamless transactions. Their mission focuses on fueling dealer growth through advanced digital tools and integrations.

📋 Description

• Provide first level technical support to external customers for LeadVenture software applications • Take customer calls, emails and chats as assigned and respond to customer requests in a timely and accurate manner • Participate in after-hours on-call rotation as needed • Manage (triage) incoming requests from both internal and external parties • Effectively troubleshoot requests that are unclear or do not include enough details • Facilitate workflow for more complex tasks which require graphical updates and/or advanced development work • Initiate, update, track and close tickets through work order system within standard timelines • Complete and maintain all required paperwork, records, documents and tech support logs according to established procedures • Recognize, document and alert the supervisor of trends in customer calls and issues • Recommend process improvements • Perform additional responsibilities as assigned

🎯 Requirements

• Minimum of high school diploma • Minimum of 2 years computer and software service experience in a fast-paced business environment • Minimum of 1 year supporting software applications for external customers via phone, chat and email in technical help desk environment • Skilled in Microsoft Office suite (Outlook, Word, Excel, PowerPoint, etc.) • Documented experience with HTML, CSS, and JavaScript • Ability to understand customer problems and know when to ask clarifying questions • Strong writing skills in preparing instructions and email responses • Fluent English • Associates degree or some college experience in a technical area (desired)

🏖️ Benefits

• Remote work • Flexible work arrangements • Professional development opportunities