Collections Specialist, Bilingual English/Spanish

🕒 July 1

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Resolv Global

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🤝 B2B

🎯 Recruiter

B2B • Recruitment

Resolv Global is a global BPO and staffing provider that delivers scalable, multilingual customer service, technical support, and back-office solutions through a network of six delivery centers and remote teams across multiple continents. The company supports 18+ languages, offers hybrid and work-from-home staffing models, and provides 24/7 coverage for enterprise clients, including Fortune 500 companies. Resolv Global focuses on people-powered, tech-enabled workforce solutions to help businesses expand into new markets and maintain consistent service quality worldwide.

📋 Description

• Handle inbound and outbound collections calls professionally and efficiently • Negotiate payment arrangements and resolve delinquent accounts • Maintain consistent follow-up communication with customers • Accurately document all account interactions and updates • Ensure full compliance with FDCPA and collections regulations • Meet and exceed individual and team performance goals • Maintain professionalism and composure during challenging conversations

🎯 Requirements

• Previous BPO collections experience is required • Third-party collections experience is strongly preferred • Strong understanding of FDCPA and collections compliance regulations • Excellent English communication skills, both spoken and written • Fluent Spanish communication skills • Strong negotiation and objection-handling abilities • Goal-oriented mindset with the ability to meet performance targets • Previous remote/work-from-home experience preferred • Must be permanently based in Mexico • Must meet all technical requirements listed above

🏖️ Benefits

• Remote work opportunity within Mexico • Competitive weekly compensation in USD • Uncapped commission structure • Growth and advancement opportunities • Supportive, performance-driven team culture • Ongoing training and coaching