IT Service Desk Analyst

🕒 May 13

🇿🇦 South Africa – Remote

💵 $6 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧐 Analyst

🚫👨‍🎓 No degree required

👻 Ghost score 61%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Resolv Global

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

💼 Consulting

🤝 B2B

🎯 Recruiter

Consulting • B2B • Recruitment

Resolv Global is a global BPO and staffing provider that delivers scalable, multilingual customer service, technical support, and back-office solutions through a network of six delivery centers and remote teams across multiple continents. The company supports 18+ languages, offers hybrid and work-from-home staffing models, and provides 24/7 coverage for enterprise clients, including Fortune 500 companies. Resolv Global focuses on people-powered, tech-enabled workforce solutions to help businesses expand into new markets and maintain consistent service quality worldwide.

📋 Description

• Provide first-level technical support to end users • Troubleshoot and resolve basic hardware, software, and access-related issues • Escalate unresolved issues to appropriate support teams • Track, document, and manage incidents accurately • Guide users through troubleshooting steps and issue resolution • Follow up with users to ensure issues are fully resolved • Maintain high-quality customer service standards • Support ticket documentation, routing, and closure processes • Recommend process improvements where appropriate • Maintain knowledge of Service Desk procedures, systems, and tools • Support users across a wide operating schedule, including rotating weekends and holidays where required • Complete the resume review, prescreen questionnaire, one-way video interview, live Teams prescreen interview, client Teams interview, and any additional/final interview if required

🎯 Requirements

• High school diploma or equivalent • Minimum 2 years of experience in an IT Support, Help Desk, or End User Services environment • Experience supporting Windows environments and end users • Strong troubleshooting and problem-solving skills • Excellent written and verbal English communication skills • Ability to multitask and prioritize in a fast-paced environment • Ability to remain professional and customer-focused under pressure • Comfortable working independently and within a team environment • Preferred: Experience with Office 365, Azure Active Directory, Meraki, Workspace ONE, Bomgar, ServiceNow, ITIL or IT Service Management practices, computer networks, and internet-based software • Stable wired fibre internet connection; Wi-Fi-only connections are not accepted • Backup power solution, such as a UPS or inverter • Professional headset with microphone • Dual monitor setup preferred

🏖️ Benefits

• Paid weekly