Patient Scheduling Specialist

🔥 9 hours ago

🇲🇽 Mexico – Remote

💵 $5 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Resolv Global

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

💼 Consulting

🤝 B2B

🎯 Recruiter

Consulting • B2B • Recruitment

Resolv Global is a global BPO and staffing provider that delivers scalable, multilingual customer service, technical support, and back-office solutions through a network of six delivery centers and remote teams across multiple continents. The company supports 18+ languages, offers hybrid and work-from-home staffing models, and provides 24/7 coverage for enterprise clients, including Fortune 500 companies. Resolv Global focuses on people-powered, tech-enabled workforce solutions to help businesses expand into new markets and maintain consistent service quality worldwide.

📋 Description

• Answer inbound patient calls professionally and confidently • Make outbound calls when follow-up is required • Respond to patient inquiries via email • Schedule, reschedule, and confirm medical imaging appointments • Verify and update patient information accurately • Explain scheduling requirements and appointment preparation instructions • Communicate clearly and professionally with patients and internal teams • Navigate multiple systems while documenting interactions accurately • Deliver an exceptional patient experience on every interaction • Complete all application process stages: application form, prescreen questionnaire, one-way video interview, live interview, and final interview • Complete two weeks of paid product training and one week of nesting with coaching support before transitioning to production

🎯 Requirements

• Fluent spoken and written English • Excellent communication and active listening skills • Patient, empathetic, and professional approach • Ability to build trust quickly with patients • Highly organized with exceptional attention to detail • Comfortable multitasking across multiple applications • Ability to work independently in a remote environment • Ability to learn new systems quickly • Ability to maintain accuracy while working efficiently • Dependable, accountable, and punctual • Windows 11 computer; Mac devices are not supported • Intel i5 processor or higher • Minimum 16 GB RAM • Webcam • USB headset • Reliable fiber internet with a wired Ethernet connection • Quiet, professional workspace free from distractions • Second monitor • Existing computer meeting the listed requirements • Resumes must be submitted in English • Ability to work shifts scheduled between 7:00 AM and 7:00 PM Eastern Time (EST) • Preferred experience in medical scheduling, healthcare administration, medical reception, patient support, call center customer service, appointment scheduling, or healthcare customer service

🏖️ Benefits

• Paid weekly in arrears • Two weeks of paid product training • Company laptop shipped to successful candidates • Weekends off • Work from home • One week of nesting with coaching support