Project Manager

🔥 0 minutes ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷‍♀️ Project Manager

👻 Ghost score 22%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Resolv Global

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

💼 Consulting

🤝 B2B

🎯 Recruiter

Consulting • B2B • Recruitment

Resolv Global is a global BPO and staffing provider that delivers scalable, multilingual customer service, technical support, and back-office solutions through a network of six delivery centers and remote teams across multiple continents. The company supports 18+ languages, offers hybrid and work-from-home staffing models, and provides 24/7 coverage for enterprise clients, including Fortune 500 companies. Resolv Global focuses on people-powered, tech-enabled workforce solutions to help businesses expand into new markets and maintain consistent service quality worldwide.

📋 Description

• Take ownership of the day-to-day management and delivery of assigned BPO projects • Work closely with clients to understand their needs, expectations, priorities, and concerns • Build and maintain strong, professional client relationships • Proactively identify and address issues that could impact client satisfaction or project performance • Monitor project and operational KPIs to ensure teams are meeting expectations • Coordinate with Team Leads and internal teams to address performance, quality, productivity, attendance, and service-delivery concerns • Manage operational escalations and ensure issues are followed through to resolution • Communicate project updates, challenges, risks, and action plans clearly to leadership and clients when appropriate • Track action items, deadlines, deliverables, and follow-ups • Review performance data and identify trends, challenges, and opportunities for improvement • Support coaching, accountability, and performance improvement efforts across assigned teams • Help ensure client processes, requirements, and expectations are consistently followed • Identify opportunities to improve processes, efficiency, and the overall client experience • Collaborate with internal stakeholders to solve problems and keep projects moving forward • Provide regular visibility into project health, performance, and potential risks • Take ownership of problems and work proactively toward practical solutions • Report directly to the Senior Client Success Manager / Mexico Head of Operations

🎯 Requirements

• Based in Mexico • Proven experience working in a BPO environment • Previous experience managing BPO projects, programs, accounts, teams, or operational initiatives • Strong understanding of KPIs, performance metrics, and operational targets • Experience working directly with clients or supporting Client Success • Excellent verbal and written English communication skills • Strong organizational skills and excellent attention to detail • Strong problem-solving and escalation-management skills • Ability to communicate professionally and confidently with clients and internal stakeholders • Experience working with Team Leads, supervisors, agents, or other operational teams • Strong follow-through and accountability • Ability to manage multiple priorities and keep projects on track • Proactive approach and confidence to take ownership without needing constant direction • Ability to work independently and effectively in a fully remote environment • Windows 11 PC/laptop • Webcam and headset • Stable, reliable fibre internet with a wired connection • Backup power solution • Microsoft Teams / Office 365 • Strong written and verbal English communication skills • English resume required • Completion of every stage of the hiring process required

🏖️ Benefits

• Fully Remote / Work From Home • Independent Contractor position • Compensation based on relevant experience and qualifications • The opportunity to work closely with senior leadership • A role with meaningful ownership and responsibility • The opportunity to contribute directly to project performance and Client Success • A collaborative, international working environment