Customer Support Specialist

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🔥 1 minute ago

🌐 United Kingdom, Canada – Remote

🇬🇧 United Kingdom – Remote 🇨🇦 Canada – Remote

💵 £30k - £35k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Resource Guru

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2010

💼 Consulting

🏗️ Construction

📦 Logistics

💰 $870k Seed Round on 2014-01

Consulting • Construction • Logistics

Resource Guru is a user-friendly resource management software designed for efficient team scheduling and project management. It offers features such as resource scheduling, management of leaves, project forecasting, and capacity planning. The software caters to various industries, including agencies, consultants, and construction, providing tools to optimize resource utilization and improve productivity. With its simple drag-and-drop scheduling interface, it helps businesses maintain control over workloads and avoid over-allocated resources. Additionally, Resource Guru includes features for leave management, equipment management, and meeting room booking, making it an all-in-one tool for managing people and resources effectively.

📋 Description

• Learning Resource Guru inside out • Responding to customer questions • Troubleshooting problems • Working with the wider team • Improving our help content • Using our support tools • Helping customers feel looked after

🎯 Requirements

• 1-3 years’ experience in online customer support, ideally for a B2B SaaS or similar software company • Excellent written and spoken English and the ability to explain things clearly, simply and warmly • A calm, patient and empathetic approach to helping customers • Good attention to detail, especially when dealing with billing, account or technical questions • A practical approach to troubleshooting and problem-solving • Confidence learning new software tools and understanding how web-based products work • Some familiarity with basic technical concepts such as browsers, cache, cookies, internet connection issues and permissions • The ability to work independently in a remote team and manage your time well • A collaborative and conscientious attitude and willingness to share useful customer feedback with product, engineering and the wider team • Comfort with asynchronous communication and keeping written conversations clear, concise and on track

🏖️ Benefits

• Stock options • 30 days paid holiday + Dec 24 - Jan 1 company holiday • Birthday off + house move day off • Flexible hours • Annual training and conference allowance - £3,000 • A home office equipment contribution upon joining (then every 3 years) - £1,000 • Budget to visit local or international colleagues • Monthly health & wellbeing contribution - to be used as you see fit - £100 • Pension contribution • International travel - We host Guru Gatherings where we all get a chance to see each other