Customer Service, Rebate Processing Specialist

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November 3

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Resource Innovations

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Energy • Software • Consulting

Resource Innovations is a women-led company that provides comprehensive energy transformation services and software. The firm is dedicated to advancing the clean energy transition through innovative energy solutions, focusing on demand-side management and enhancing sustainability for utilities and government entities. With a strong commitment to environmental, social, and governance (ESG) impacts, Resource Innovations delivers end-to-end services that improve customer engagement and operational efficiency, leading to significant CO2 emission reductions. The company operates extensively across North America, Europe, and the Pacific, positioning itself as a leader in the clean energy sector.

201 - 500 employees

⚡ Energy

📋 Description

• Provides basic troubleshooting and recommend solutions • Data Entry - enters data into various database applications • Receives data and sourcing documents, compiles, sorts, interprets and verifies data to be entered • Maintains electronic and hard-copy filing system of applications, rebates and other supporting documents • Communicates effectively as part of team approach with other departments in servicing customers • Provides customer service activities such as responding to emails and phone calls • Provides exceptional customer service and call handling in a customer centric environment • Safeguards confidential customer information • May provide peer training to co-workers job shadowing support as assigned in area of responsibility • Willing to support any program within the department as assigned • Other duties as assigned

🎯 Requirements

• Minimum of a high school diploma or equivalent • Must be able to work an 8-hour shift as assigned within the hours of 8 am to 6 pm • Minimum 6+ months of related work experience in a call center environment • Proficiency in 10-key data entry from computer keyboard • Experience with various Microsoft programs, including Word, Excel, Access • Strong attention to detail • Strong organizational and prioritization skills and ability to multi-task • Excellent written and verbal communication skills • A positive and customer-friendly outlook • Able to follow directions as they are given • Preferred Education, Skills and Experience: • Experience in a data entry processing and customer centric call center environment preferred • Experience working in energy efficiency or utility fields a plus • English and Spanish speaking

🏖️ Benefits

• Competitive salaries based on skills and experience • Discretionary annual bonus • Three weeks paid vacation per year • Paid holidays • 401(k) retirement plan with employer matching • Health insurance • Dental insurance • Vision insurance • Other supplemental benefits