Solution Delivery Coordinator – Business

🔥 0 minutes ago

🇵🇷 Puerto Rico – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Resource Innovations

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚡ Energy

💼 Consulting

Energy • Software • Consulting

Resource Innovations is a women-led company that provides comprehensive energy transformation services and software. The firm is dedicated to advancing the clean energy transition through innovative energy solutions, focusing on demand-side management and enhancing sustainability for utilities and government entities. With a strong commitment to environmental, social, and governance (ESG) impacts, Resource Innovations delivers end-to-end services that improve customer engagement and operational efficiency, leading to significant CO2 emission reductions. The company operates extensively across North America, Europe, and the Pacific, positioning itself as a leader in the clean energy sector.

📋 Description

• Provide support to LUMA customers interested in applying for a rebate or seeking information or assistance on submitted applications, primarily through email and as needed by phone • Process program applications accurately and efficiently, including reviewing applications and supporting documentation, entering information into the program tracking system, and following established procedures • Maintain data accuracy and established program processes and procedures • Identify and escalate issues affecting application processing, customer experience, or program performance • Communicate and coordinate with other departments to support customer needs and ensure timely, accurate application processing • Maintain electronic and hard-copy filing systems and application and rebate documentation while safeguarding confidential customer information • Collaborate with team members on process improvements and continuous improvement efforts • Provide peer training and job-shadowing support as assigned • Perform other duties as assigned

🎯 Requirements

• College degree or three years of experience in a customer service, administrative, or support role • Fluency in both Spanish and English is required • Strong verbal and written communication skills • Strong organizational, prioritization, attention-to-detail, and accuracy skills • Ability to identify and resolve problems and work collaboratively in a team environment • Interest in sustainability and passion for making a meaningful impact on the environment • Proficiency in Microsoft Office, particularly Word and Excel • Experience processing applications, forms, or customer documentation • Experience working with online platforms, databases, or customer management systems • Experience identifying opportunities for process improvement

🏖️ Benefits

• Three weeks of paid vacation annually • Paid holidays • 401(k) retirement plan with employer match • Medical coverage • Dental coverage • Vision coverage • Parental leave • Employee assistance program • Commuter benefits • Additional supplemental offerings • Comprehensive background check and reference check required as a condition of employment • Pre-employment drug screen may be required if applicable to the position