Customer Experience Associate

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November 25

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ReSource Pro

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Insurance • Enterprise • Productivity

ReSource Pro is a company dedicated to serving the insurance industry by offering a variety of managed services aimed at improving business operations. With over 20 years of experience, ReSource Pro specializes in transforming insurance operations through solutions that include technology optimization, extending teams with skilled staffing, and enhancing processes for improved productivity. The company serves carriers, MGAs and wholesalers, as well as retail agents and brokers, helping them focus on profitability, compliance, and growth. ReSource Pro is recognized as one of the fastest-growing companies, known for its strategic and innovative approach to insurance services.

5001 - 10000 employees

🏢 Enterprise

⚡ Productivity

📋 Description

• Provides front-line customer service support to ReSource Pro Compliance customers by processing tasks related to insurance regulatory compliance, client intake and/or sales support • Responding to customer requests over phone and email • Work completed directly impacts trust and partnership with the client • Answer questions professionally and assist customers by completing a task or process for them • Provide exceptional customer service to customers • Deescalate frustrated customer situations • Find solutions to provide an exceptional customer experience

🎯 Requirements

• High School diploma or equivalent • MS Office - Word, Outlook, Access, and strong Excel skills • Located in the Central time zone to accommodate the needs of clients • Customer-centric mindset, enjoy providing a service and solving customer problems • Strong written and verbal communication skills, able to convey information to clients and effectively deescalate customer frustrations • Team player mentality and commitment to supporting other team members • Process-focused and detail-oriented, committed to accurate documentation • Technological proficiency – able to learn, utilize, and navigate a variety of external and internal systems

🏖️ Benefits

• Generous PTO plan with paid holidays + floating holidays • 100% paid Employee Healthcare on Day 1 • Eligible for all medical, dental, and vision benefits on Day 1 • 401k with employer match, vested on Day 1 • Opportunity to work for a growing, global organization. • Ability to engage with clients and internal partners to make an impact. • Organization-wide focus on growth and development