Account Manager – EU

🔥 0 minutes ago

🇪🇸 Spain – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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respond.io

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

💼 Consulting

📣 Marketing

🛍️ eCommerce

💰 $7M Series A on 2022-09

Consulting • Marketing • eCommerce

respond. io is a comprehensive customer conversation management platform that facilitates lead capture and conversion through various messaging apps. It enables businesses to communicate with leads from multiple sources, automate chat responses, and route conversations to the right agents, optimizing the sales process. The platform also integrates with CRM systems to provide seamless updates and insights about customer interactions, enhancing marketing and customer retention strategies.

📋 Description

• Build respond.io's Account Management function in Europe from the ground up • Work directly with the Head of Department to design customer engagement, retention and expansion processes • Spend approximately 70% of time on the self-service customer cohort and 30% on high-potential key accounts • Move the self-service base from unmanaged to observed and engaged • Run monthly engagement experiments and identify drivers of retention and expansion in Europe • Own expansion revenue through usage growth, plan upgrades, monthly-to-annual conversions and multi-location rollouts • Help customers deploy best practices, use AI agents and adopt additional platform features • Use usage and billing signals to identify expansion opportunities • Run activation rescue for accounts that purchased but never fully deployed, including WhatsApp Business setup and compliance issues • Tailor engagement by country and language and share repeatable approaches across markets • Identify at-risk behavior and intervene before cancellation • Analyze EU cancellations, determine root causes, document findings and share them with product and revenue leadership • Stabilize high-potential accounts without a dedicated point of contact • Handle customer questions about data privacy and GDPR in partnership with security and legal teams • Log every account touch and measure Account Management impact with data

🎯 Requirements

• 2+ years in B2B SaaS Account Management, Customer Success or Sales, where you held a revenue, expansion or retention number • Managed a portfolio of 50–100 accounts • Fluent English and Spanish, with the ability to run customer conversations and onboarding in both • Other EU languages (German, French, Italian, Portuguese) are a strong plus • Based in the EU • Comfortable working CET/CEST hours, with some overlap with APAC and MENA colleagues • Working knowledge of the European business landscape, including GDPR and data-residency expectations affecting SaaS and messaging adoption • Familiarity with how European businesses use WhatsApp and other messaging channels is a strong plus • Data-driven by default; fixes broken things without being asked; comfortable operating where the playbook is still being written • Resume must be in English

🏖️ Benefits

• Base plus variable tied to expansion revenue and retention performance • Flexible, remote-friendly environment built for sustainable performance • Founding role with direct exposure to the executive team and real influence over the function's design • Clear growth path: build the EU playbook and have a team built around you • Ownership of an early-stage role, backed by a profitable and well-funded company