respond.io
eCommerce • Retail • SaaS
respond. io is a comprehensive customer conversation management platform that facilitates lead capture and conversion through various messaging apps. It enables businesses to communicate with leads from multiple sources, automate chat responses, and route conversations to the right agents, optimizing the sales process. The platform also integrates with CRM systems to provide seamless updates and insights about customer interactions, enhancing marketing and customer retention strategies.
Technical Customer Support – EMEA
Job not on LinkedIn
October 17
🇦🇪 United Arab Emirates (UAE) – Remote
⏰ Full Time
🟢 Junior
🟡 Mid-level
💻 IT Support
🚫👨🎓 No degree required
🗣️🇸🇦 Arabic Required
respond.io
eCommerce • Retail • SaaS
respond. io is a comprehensive customer conversation management platform that facilitates lead capture and conversion through various messaging apps. It enables businesses to communicate with leads from multiple sources, automate chat responses, and route conversations to the right agents, optimizing the sales process. The platform also integrates with CRM systems to provide seamless updates and insights about customer interactions, enhancing marketing and customer retention strategies.
📋 Description
• Deliver high-quality support to customers of our SaaS product • Communicate and respond to varied technical business solutions to customers in a team environment, using our shared inbox tool to assist with customer inquiries • Resolve customer inquiries in a timely manner using full understanding of the product value, functions, features, and customer’s business needs • Monitor common customer questions/concerns and partner with cross-functional teams to suggest solutions • Empower customers to self-serve and help users navigate our on-demand success resources • Work collaboratively across teams — Customer, Marketing, Product, and Tech — to solve complex problems • Provide customer support via multiple channels including chat, and video calls
🎯 Requirements
• 2+ years of experience in a Customer Support role preferably in a SaaS or IT company • Experience in at least one of the following: API integrations, WhatsApp API, or Agentic AI • Excellent communication skills in Arabic and English, and the proven ability to understand customer’s inquiries • Ability to clearly explain complex ideas verbally and in writing • Ability to dig deeper to uncover customer’s true objectives • High level of empathy - it’s important for our Customer Support Associate to be a good person to peers and customers • Able to work in a fixed shift • Team-oriented mindset with a 'thirst for more' attitude — always eager to learn, improve, and take on new challenges
🏖️ Benefits
• Competitive compensation package • Medical allowance to support health and wellness needs • Flexible working environment that fit your lifestyle
Apply Now