Customer Service Representative

Job not on LinkedIn

🔥 0 minutes ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Restaurant Supply

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1999

🍽️ Food & Beverage

📦 Logistics

💼 Consulting

Food & Beverage • Logistics • Consulting

Restaurant Supply is a premier online restaurant supply store offering nearly one million commercial-grade kitchen products for professional and residential use. The company sells restaurant equipment, commercial refrigeration, dishwashers, smallwares, tableware, janitorial supplies and more, with volume pricing, bulk purchasing, financing options, and fast nationwide shipping. It serves foodservice operators, institutional kitchens and home cooks, and also provides design/build services, procurement support, installation coordination, and post-purchase equipment support.

📋 Description

• Provide exceptional customer service by promptly addressing and resolving customer inquiries and concerns. • Maintain a positive and professional demeanor while interacting with customers via phone, email, and chat. • Identify and escalate complex issues to the appropriate departments for resolution. • Ensure customer satisfaction by following up on issues and providing timely updates. • Document customer interactions and transactions in the customer service database. • Collaborate with team members to improve processes and enhance the customer experience. • Assist in training new customer service representatives and share best practices. • Stay updated on product knowledge and company policies to effectively assist customers.

🎯 Requirements

• Minimum of 5+ years of experience in customer service or a related field. • Proven experience in resolving customer inquiries and providing exceptional customer service. • Strong understanding of customer service principles, practices, and standards. • Excellent proficiency in English; must be able to speak and write fluent English. • Ability to work effectively with all organizational levels and build strong relationships. • Demonstrated ability to manage multiple tasks and priorities in a fast-paced environment. • Bachelor’s degree is preferred. • Certification in customer service or related areas is a plus.

🏖️ Benefits

• Virtual position with a flexible schedule and freedom • Special pricing on all our commercial kitchen equipment and supplies. • Paid vacation • 15-day annual Aguinaldo • IMSS, INFONAVIT & SAR • Paid statutory holidays • Remote work flexibility