Senior Customer Success & Support Data Programs Analyst

Job not on LinkedIn

August 15

Apply Now

Receive Emails with Similar Jobs

Restaurant365

WebsiteLinkedInAll Job Openings

B2B • SaaS • eCommerce

Restaurant365 is a comprehensive restaurant management software platform that unifies accounting, inventory, workforce management, and payroll services into a single solution. Trusted by over 40,000 restaurants, it enhances operational efficiency, helps control food and labor costs, and improves guest experiences through features like employee training, scheduling, and data-driven sales forecasting. Restaurant365 aims to streamline administrative tasks and empower restaurant operators to make strategic decisions quickly and accurately.

501 - 1000 employees

🤝 B2B

☁️ SaaS

🛍️ eCommerce

📋 Description

• Restaurant365 is a SaaS company disrupting the restaurant industry. Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too! • The Senior Customer Success and Support (CS&S) Data Programs Analyst is a critical connector between the Customer Success organization and Data/Analytics, translating business priorities into actionable data solutions. Reporting to the Sr. Director of Customer Strategy and Operations, this role leverages analytics to evaluate processes, define requirements, and deliver high-impact recommendations and data-driven insights. • Through close collaboration with business leaders and technical teams, this analyst identifies opportunities to enhance processes, products, and services through data, driving business growth, improving customer experiences, and increasing operational efficiency. • This role leads high-priority CS&S analytics programs, designs scalable analytics systems, and fosters cross-functional collaboration to ensure strategic data programs are successfully executed.

🎯 Requirements

• Bachelor’s degree in business, data analytics, finance or a related field. • 5+ years in data analytics, business analytics, or operations within a SaaS or technology-driven environment. • 2+ years of experience working in a GTM or Financial data operations function • Proficiency with BI tools (Domo, Tableau, PowerBI, Looker) and strong SQL skills for querying and preparing datasets. • Strong data visualization skills with the ability to simplify complex insights for varied audiences. • Excellent communication and presentation skills; able to influence across all levels and bridge technical and non-technical teams. • Proven ability to thrive in a fast-paced environment with shifting priorities.

🏖️ Benefits

• This position has a salary range of $96,400-$144,600. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices. • Comprehensive medical benefits, 100% paid for employee • 401k + matching • Equity Option Grant • Unlimited PTO + Company holidays • Wellness initiatives