Senior Integrations Engineer

November 8

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Restaurant365

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B2B • SaaS • eCommerce

Restaurant365 is a comprehensive restaurant management software platform that unifies accounting, inventory, workforce management, and payroll services into a single solution. Trusted by over 40,000 restaurants, it enhances operational efficiency, helps control food and labor costs, and improves guest experiences through features like employee training, scheduling, and data-driven sales forecasting. Restaurant365 aims to streamline administrative tasks and empower restaurant operators to make strategic decisions quickly and accurately.

501 - 1000 employees

🤝 B2B

☁️ SaaS

🛍️ eCommerce

📋 Description

• Own the strategy and roadmap for Glean connectors across our core SaaS tools (e.g., Microsoft 365/SharePoint/OneDrive, Slack, Jira, Confluence, Salesforce, Freshservice, GitLab, Zoom, Gong and others), including evaluation, rollout, and ongoing optimization. • Build and maintain integrations using native Glean connectors and custom solutions via APIs/SDKs, webhooks, and ingestion pipelines; define schemas, mappings, permissions models, and crawl schedules for performance and freshness. • Ensure robust authN/authZ patterns (OAuth 2.0/OIDC, service principals, app registrations), secure secrets management, and consistent RBAC/group sync via SCIM for precise permission mirroring. • Instrument and monitor connector health and SLAs (crawl/index latency, error budgets, backoff/retry strategies); implement alerting and dashboards; drive root cause analysis and permanent fixes for ingestion issues. • Partner with Infosec, Legal, and People Team on data governance (permission-scoped indexing, privacy controls, redaction/exclusion lists, regulated data handling) and maintain audit-ready documentation and runbooks. • Improve search quality by collaborating on content normalization, metadata enrichment, and relevance tuning; champion usability feedback loops with stakeholders. • Lead change management for integration rollouts (test plans, canaries, staged deployments) and provide transparent customer-grade communications for incidents and maintenance. • Create clear, durable documentation (SOPs, architecture diagrams, data flow maps, runbooks) and knowledge transfer for IT and support teams.

🎯 Requirements

• 5-8 years in Integration Engineering, Platform Engineering, or Enterprise Applications, with hands-on ownership of large-scale SaaS data source integrations. • Expertise with enterprise APIs (REST/JSON, GraphQL), OAuth 2.0/OIDC, MCP, service accounts, secrets management, API rate limiting, and resilient retry/backoff patterns. • Strong scripting/software skills in one or more: Python, Node.js, Java, or similar, plus familiarity with CI/CD and Infrastructure-as-Code practices. • Experience with one or more cloud environments (Azure, GCP, or AWS) and observability tooling (e.g., Logz.io) for telemetry and alerting. • Working knowledge of search/indexing concepts (crawling, schema mapping, tokenization, relevance signals) and content governance (RBAC, least privilege, data classification). • Proven ability to translate business and compliance requirements into scalable, secure integration designs; excellent communication and stakeholder management. • Direct administration or development experience with Glean (custom connectors, external content APIs, relevance tuning, permissions mirroring). • Background with enterprise search platforms (e.g., Elastic, Azure Cognitive Search, Google Cloud Search) or knowledge graph/semantic enrichment. • Experience integrating at scale with: Microsoft Graph, Slack Enterprise Grid, Atlassian APIs, Salesforce, GitLab, Zoom, Gong, or similar. • Familiarity with identity/IT ecosystems (Entra, SCIM, SSO), DLP and data residency considerations, and audit frameworks (e.g., SOC 2).

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off