Senior Partner and Channel Operations Manager

October 14

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Restaurant365

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B2B • SaaS • eCommerce

Restaurant365 is a comprehensive restaurant management software platform that unifies accounting, inventory, workforce management, and payroll services into a single solution. Trusted by over 40,000 restaurants, it enhances operational efficiency, helps control food and labor costs, and improves guest experiences through features like employee training, scheduling, and data-driven sales forecasting. Restaurant365 aims to streamline administrative tasks and empower restaurant operators to make strategic decisions quickly and accurately.

501 - 1000 employees

🤝 B2B

☁️ SaaS

🛍️ eCommerce

📋 Description

• Own partner forecasting with PAMs and leaders, including process cadence, standardization, and accuracy tracking • Stand up and manage a Partner Relationship Management (PRM) system integrated with CRM, ensuring alignment with MOPS and SOPS • Deliver monthly reporting to referral partners (customized to their requirements) and consolidate internal reporting for leadership • Partner with Revenue Enablement to ensure all AEs follow ROEs and processes for referral partners • Collaborate with the Partner Success team to ensure alignment for partner customers and indirect customers • Work closely with Finance on partner-related revenue recognition, bookings and commissions reporting, and indirect customer bookings • Partner with the Business Intelligence team to increase reporting efficiency and ensure alignment across key reporting systems • Drive cross-functional collaboration with MOPS, SOPS, Finance, and Enablement to ensure data accuracy and process adoption • Build and maintain dashboards and reporting frameworks to track performance by partner, partner type, and PAM • Provide strategic insights and decision support to Partnerships, Sales, and Revenue Operations leadership on partner performance, investments, and enablement priorities • Champion operational best practices across partner teams, including pipeline hygiene, forecasting discipline, and process compliance • Champion adoption of AI tools and practices to enhance efficiency, reporting, and forecasting within Partner Operations • Other duties as assigned

🎯 Requirements

• 8+ years of experience in Partner Operations, Channel Operations, Revenue Operations, or Sales Operations within SaaS or technology companies • Strong background in partner/channel ecosystems, referral models, and co-selling motions • Expertise in forecasting, pipeline management, and revenue reporting • Technology expertise in Salesforce CRM and Salesforce reporting, PRM tools (ideally Salesforce PRM), Crossbeam (or equivalent partner ecosystem platforms) • Advanced proficiency in Excel, including modeling, pivot tables, and data analysis • Proficiency with productivity tools such as Excel, Word, PowerPoint or  Google Docs, Google Sheets, and Slides • Familiarity with AI tools such as Glean, Copilot, OpenAI, or similar, with the ability to leverage them for efficiency and insights • Proven ability to collaborate effectively with Sales, Marketing, Finance, Enablement, and Business Intelligence teams • Strong analytical and problem-solving skills, with experience driving process improvements • Excellent communication and influencing skills, with executive presence • Strategic mindset with the ability to execute tactically

🏖️ Benefits

• Comprehensive medical benefits, 100% paid for employee • 401k + matching • Equity Option Grant • Unlimited PTO + Company holidays • Wellness initiatives