Revaya Careers
B2B ⢠HR Tech ⢠SaaS
Revaya Careers is a fully managed staffing solution that specializes in placing elite remote talent, particularly from the Philippines, in various professional roles. Leveraging AI-enhanced processes, Revaya significantly cuts labor costs while maintaining high quality through rigorous candidate vetting and ongoing management of HR functions. The company focuses on matching professionals in fields such as executive support, finance, sales, property management, marketing, and operations, making them an integral part of clients' teams, while ensuring compliance and reducing administrative burdens.
Senior Computer Engineer
Job not on LinkedIn
September 14
Revaya Careers
B2B ⢠HR Tech ⢠SaaS
Revaya Careers is a fully managed staffing solution that specializes in placing elite remote talent, particularly from the Philippines, in various professional roles. Leveraging AI-enhanced processes, Revaya significantly cuts labor costs while maintaining high quality through rigorous candidate vetting and ongoing management of HR functions. The company focuses on matching professionals in fields such as executive support, finance, sales, property management, marketing, and operations, making them an integral part of clients' teams, while ensuring compliance and reducing administrative burdens.
đ Description
⢠Provide professional English verbal and written communication to clients ⢠Multi-task effectively while prioritizing service requests ⢠Diagnose and resolve Level 3 IT issues promptly and accurately ⢠Manage client networks, systems, and technical infrastructures ⢠Maintain detailed documentation of tasks within the ticketing system ⢠Implement technical solutions and ensure alignment with best practices ⢠Stay current with emerging technologies and cybersecurity standards ⢠Support Windows desktop and server environments and cloud platforms as needed
đŻ Requirements
⢠At least 3 years of relevant Level 2 technical experience ⢠Experience with MSP tools such as ConnectWise, Bitdefender ⢠Experience with ticketing software like Zendesk, JIRA ⢠Strong documentation skills ⢠Strong passion for IT and helping people ⢠Clear English verbal and written communication skills ⢠Proficiency in Microsoft technologies: Office 365, Microsoft AD, Exchange, Windows Server ⢠Strong understanding of network protocols (TCP/IP, VPN, DNS, DHCP) ⢠Solid knowledge of cybersecurity best practices ⢠Experience with networking solutions: SonicWall, pfSense, Sophos Firewalls, VPN ⢠Experience with cloud platforms such as Microsoft Azure or AWS ⢠Experience supporting Windows 10, Windows 11, Server 2012, Server 2019 ⢠Experience providing Microsoft Office Suite end-user support ⢠Experience with administration and support of Office 365 ⢠Experience managing user accounts via Active Directory ⢠Reliable, high-speed, hard-wired internet connection required ⢠Dedicated Windows 10/11 Professional Edition PC (not shared) ⢠Noise-canceling headset required ⢠Submission requirements: up-to-date resume and a video introduction tailored to this job posting ⢠Note: NBI or police clearance required upon acceptance of the job offer
đď¸ Benefits
⢠Full-time remote work ⢠Monday to Friday, 9:00 AM to 5:30 PM Eastern Time schedule ⢠$1,500 per month base salary ⢠Long-term role with opportunities for growth, continuous learning, and career advancement ⢠Supportive and dynamic team environment
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